What are the responsibilities and job description for the Director of Restaurant Operations position at Max and Lilly's Ice Cream?
Job Posting: Director of Operations – Max & Lilly’s Ice Cream & Donut Shop
Location: UES Manhattan
Position Type: Full-Time
Salary: Competitive with Performance Bonuses and Equity Opportunities
Are you a dynamic, entrepreneurial leader with a passion for sweets and an eye for business growth? Max & Lilly’s Ice Cream & Donut Shop is on the hunt for a Director of Operations to join our team and take our newly opened business to the next level!
We are a one-of-a-kind dessert shop specializing in unique ice cream creations, delectable donuts, and other mouthwatering sweets. We’re looking for someone who thrives in a fast-paced environment, loves a challenge, and has the vision and skills to build something truly special.
Responsibilities:
- Staffing & Leadership:
Hire, train, and manage a team of talented employees, ensuring top-notch customer service and team morale. Foster a positive work culture that promotes collaboration and excellence.
- Business Growth & Development:
Work hands-on to grow the business by identifying new opportunities for revenue streams, including new products, partnerships, and unique customer experiences.
- Product Development:
Lead the creation and implementation of new and innovative ice cream and donut products to keep our menu fresh and exciting. Collaborate with the team to constantly evolve and improve our offerings.
- Coffee Program & Beverage Creation:
Develop and manage a coffee program that aligns with our brand, ensuring we offer customers a well-rounded and delightful experience.
- Birthday Party & Events Business:
Develop and launch a birthday party and events program, creating unique, fun, and memorable experiences for guests of all ages.
- Day-to-Day Operations:
Oversee the daily operations, including inventory management, quality control, and staff scheduling. Ensure smooth operations and a consistently high-quality customer experience.
- Expansion & Franchising:
Work closely with the ownership team to develop systems, processes, and best practices that will allow us to open additional locations and ultimately franchise the business.
Qualifications:
- Proven Leadership Experience:
At least 5 years of experience in an operations management role, preferably in food & beverage or retail.
- Entrepreneurial Spirit:
A passion for starting and growing businesses. Strong understanding of what it takes to scale a concept and make it successful.
- Product Development Experience:
Knowledge of developing, testing, and launching new products. Experience in menu creation and innovation is a plus.
- Strong Organizational Skills:
Ability to manage multiple projects simultaneously, meet deadlines, and work in a fast-paced environment.
- Financial Acumen:
Strong understanding of budgeting, P&L management, and driving profitability.
- Customer-Centric Mindset:
A commitment to delivering exceptional customer service and ensuring every guest leaves with a smile.
- Experience in Franchising:
While not required, experience with franchising or expansion of a business model is a plus.
What We Offer:
- Competitive salary and potential for large performance-based bonuses.
- Equity opportunities to share in the growth and success of the business.
- The chance to play a critical role in developing a proven concept and taking it to multiple locations.
- A fun, creative, and collaborative work environment in a fast-growing industry.
If you're ready to help us grow Max & Lilly’s Ice Cream & Donut Shop into a sweet success, we'd love to hear from you! This is a rare opportunity to make a big impact with a new and exciting brand. Apply today and help us bring the joy of ice cream, donuts, and unforgettable experiences to more customers!
How to Apply:
Please send your resume and a brief cover letter outlining your relevant experience and vision for the future of Max & Lilly’s].
We look forward to sweetening the future together!
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- On call
- Weekends as needed
Work Location: Multiple locations
Salary : $75,000