What are the responsibilities and job description for the Operations Coordinator position at Max Mara Fashion Group?
TITLE: Operations & Logistics Coordinator
REPORTS TO: Director of Operations
CORE RESPONSIBILITIES:
- Maintain and update proper documentation related to: Transportation Docs,
Invoices, Contracts, Procedures and Processes
- Support the Director of Operations and Director of Logistics in tracking of costs
across all the different logistics processes
- Build and maintain a reporting analytics dashboard to highlight processes
performances and costs and support in identifying opportunities for optimizations
across the Supply Chain, in the single processes as well as the localization of product
- Coordinate the activities of the Direct-to-Consumer (DtC) distribution channels,
including but not limited to:
- Tracking the incoming express shipments from overseas and follow up with
the carriers as needed
- Follow up with the warehouses to make sure the agreed on SLAs are met
both inbound and outbound
- Support other depts in any logistics inquiry related to DtC orders
- Address with domestics carriers any requests or issues due to mistakes or
change requested by the customers
- Close the returns daily and handle quality/quantity issues in coordination
with the rest of the logistics dept.
- Coordinate the warehouses in the processing of the Dropship orders with all
- partners, in season and off season:
o Release orders created by the warehouse or create order directly if necessary
o Check and maintain proper inventory alignment across different platforms
o Support Wholesale team with logistics inquires and the
activation/deactivation of seasonal product
o Prepare pictures and files for proper publishing of OffSeason Dropshipcatalogs
o Coordinate with the partners the Customer Support as well returns creation. for OffSeason Dropship
REQUIRED SKILLS/EDUCATION:
Strong communication and organizational skills
Strong interpersonal skills
Professional attitude
Ability to manage workload and time effectively and ability to shift focus/adjust
priorities as the business warrants.
Excellent analytical skills and strong attitude with numbers
Good proficiency in MS Office, especially with Excel
Max Mara is an Equal Opportunity Employer. M/F/D/V
