What are the responsibilities and job description for the Services Coordinator position at Max's Services?
SERVICES COORDINATOR
Job Summary
Max's Services is a level 3 and 4 appliance installation company, in strong growth in the states of Virginia, Maryland, North Carolina, South Carolina and with projection to the entire southern United States. The growth of this operation requires capable individuals who are hungry for growth in their professional careers. The Services Coordinator works directly with the company's Management to assist, monitor and supervise response times, the registration of guarantees and the follow-up of services to be performed, with a projection to specialize and grow with the
company.
Responsibilities and duties
- Monitor the routes led by the Lead Installers, supporting them to be achieved within the established times and achieving the objectives of each one
- Register all the documentation concerning the warranties of the installed equipment, following up on its correct registration in the systems and attending to any requirement
- First line of contact of the private customer with Max Services, attending to the needs of the customers and generating quotes for service
- Coordinate and document the post-service and warranty documents carried out by the company, assigning the technicians the work to be carried out, as well as the equipment required to carry them out
- Follow up on all service requirements and ensure that they are achieved within the established times and budgets
- Schedules equipment and its tools, maximizing efficiency and minimizing downtime
- Develop and implement processes to solidify services, correctly and efficiently documenting all service actions, billing and interactions with the customer, in order to generate a correct follow-up with the customer and optimize efficiency
- Assist in all the requirements of the Management to achieve the objectives of the company Resolve issues that may arise in coordinated services and implement corrective actions to minimize these errors
- Be proactive in the actions required so that potential issues don't interfere with workflow
- Generate reports on service and operation performance, analyzing key metrics and identifying areas for improvement
- To seek high standards in service, in terms of technical and human quality, trying to maintain service levels of the highest level
- Follow up on trainings for the service team with brands or management
- Maintain a survey system to ensure satisfaction in the service provided
- Maintain communication with customers and coordinate with Management the attention that each one requires
Qualifications/Skills
- Good communication and problem-solving skills
- Teamwork Skills
- Initiative and proactivity
- Knowledge of Microsoft Office and proficiency in computing softwares
- Advanced English (Required)
Salary : $45,000