Client Relations Specialist II

The Client Relations Specialist II completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist II monitors each program recipient’s ability to manage their program, and provides customer service. Spanish speaking preferred.

Essential Duties and Responsibilities:

• Maintains the confidentiality of program participants
• Completes the consumer admissions/intakes as directed by the management team
• Completes quarterly customer service calls
• Attends client service planning meetings as instructed by the Account Manager or Operations Leader
• Ensures client’s hours are authorized by the Regional Center and communicated to the client and client directed worker
• Manages referrals by maintaining communication with clients and Service Coordinators throughout the process
• Provides timely updates to Service Coordinators as directed by the Account Manager or Office Operations Leader
• Maintains the consumer record
• Assists the Field Support Team with contacting employees regarding annual worker requirements
• Assists the Field Support team with onboarding preferred respite providers by making connect calls, and tracking candidates in the funnel
• Assists the office operations team with time reporting issues and concerns
• Performs all procedures in an accurate and timely manner as directed by the management team
• Notifies the Operations Leader and Regional Center Service Coordinator of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issues
• Adheres to the standards, regulations, and procedures of the company, State Department of Developmental Services, and the Federal government
• Represents the company with a positive image at all times
• Demonstrates flexibility and adaptability in meeting the needs of participants
• Attends all required training sand in-service programs
• Provides the highest level of customer service to program participants, vendors, and individual entities
• Consistently models the company’s philosophy of customer service and compliance
• Performs other duties as assigned

Minimum Requirements:

• A minimum of 18 months of work experience as a Client Relations Specialist
• High School degree or equivalent required
• Some completed college coursework preferred
• Must meet all federal, state, and local requirements
• Computer proficiency including Microsoft Office Suite
• Excellent communication skills
• Proficiency in English language require
• Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment
• Must be organized, detail oriented, and have exceptional planning and problem solving skills
• Strong interpersonal, verbal and written communication skills

Wage/Salary Information

$24-26 per hour plus annual bonus potential