The Consumer Relations Specialist completes tasks under the direction of their direct supervisor and the State Program Director. The Consumer Relations Specialist monitors each program recipient’s ability to manage his or her program. Through daily interaction with consumers and personal assistants, the Consumer Relations Specialist builds relationships to support a positive consumer and personal assistant experience, as well as foster additional business and consumer referral opportunities.

Essential Duties and Responsibilities:

• Maintains the confidentiality of program participants
• Conducts monitoring, supervision, and/or interventions of the Consumer as directed
• Completes the consumer admission/intakes as directed by the management team
• Documents relevant information in the consumer record
• Maintains the consumer record
• Assists the Field Support Team with contacting CDPAP Personal Assistants regarding annual worker requirements
• Assists the office operations team with time reporting issues and concerns
• Performs all procedures in an accurate and timely manner as directed by the management team
• Notifies the CDPAP Business Development Manager or Office Operations Leader of any concerns relating to each consumer. (Allegations, of Fraud, Misuse of services, and other relevant issues)
• Adheres to the standards, regulations, and procedures of the company, Medicaid, the New York State Department of Health and the Federal government
• Provides policy reeducation to consumers and personal assistants, as necessary
• Represents the company with a positive image at all times
• Demonstrates flexibility and adaptability in meeting the needs of participants
• Attends all required trainings and in-service programs
• Provides the highest level of customer service to program participants, vendors, and individual entities
• Consistently models the company’s philosophy of customer service and compliance
• Meets established company key performance indicators and improve gross profit
• Performs other duties as assigned

Maxim Benefits:

Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

*Benefit eligibility is dependent on employment status.

Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.