Assistant Captain

ABOUT THE COMPANY

Maxime’s is the newest opening from the club owner and entrepreneur Robin Birley; owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London.

Maxime’s is located on Madison Avenue, New York on the site of the former Westbury Hotel and will continue the long-established Birley tradition of providing exceptional experiences to our members and guests.

Maxime’s mission is to deliver excellence in service standards with enlightened hospitality. Exhibiting passion for what we do within the values of who we are. Inward looking rather than outward projecting. A club of comfort and discretion where members’ needs are met with personality and humility. An environment of stimulating décor, celebrating outstanding food and extraordinary wine. Our members will feel that they are in a private house, being looked after with the utmost care and professionalism by friendly and attentive staff.     

POSITION SUMMARY

Captain Assistants at Maxime’s play a crucial role in providing an exceptional dining and beverage experience through friendly, attentive, and professional service and impeccable order execution. Captain Assistants work closely the Captain and front-of-house team members to create a welcoming atmosphere and ensure the highest possible level of member satisfaction, elevating Maxime’s brand and service standards at all times.    

ESSENTIAL DUTIES & RESPONSIBILITIES 

The essential functions include, but are not limited to the following and may change or be adjusted at any time: 

• Maintains complete knowledge of Maxime’s policies and procedures and ensures that all practices and policies are being upheld
• Fosters a warm and welcoming atmosphere, attending to all members’ needs in a courteous and professional manner
• Assists the Captain and service teams in fulfilling any members’ requests and facilitating a continuous flow of service
• Maintains thorough knowledge of all food and beverage menu items to assist members with any dietary concerns or issues, including any dietary preferences and/or food allergies
• Ensures that inquiries are addressed in a timely, professional, and effective manner
• Processes food and beverage orders as needed, ensuring accuracy when entering orders into POS
• Ensures proper timing and coursing of each meal
• Adheres to all Department of Health and safety standards related to food handling, hygiene, and alcohol service
• Supports all front-of-house team members in providing exceptional hospitality
• Attends mandatory meetings
• Adheres to posted schedules 
• Completes daily opening and closing side work
• Other duties as assigned by management

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS)

• High school diploma or GED 
• TIPS certification required  
• Familiarity with POS system/Client Software
• Ability to work a variable schedule, including nights, weekends, and holidays, per the needs of the business 
• Excellent written and verbal communication skills  
• Excellent time management, organizational skills, and problem-solving skills 
• Adaptable in a fast-paced and challenging work environment 
• Polished personal presentation that meets Company standards   
• Passion for exceptional hospitality, food, and beverages

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to be flexible with job demands and open-minded when being asked to complete tasks.
• Ability to operate and use all equipment necessary to run the restaurant.
• Ability to operate with grace under pressure.
• Ability to move or handle equipment throughout the restaurant generally weighing up to 50 pounds.
• Ability to work varied hours/days as business dictates.
• Ability to stand for up to 8-10 hours a day.

EEO STATEMENT                                         

Maxime’s is proud to be an Equal Opportunity Employer. We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.