What are the responsibilities and job description for the RECEPTION SERVICE SPECIALIST position at Maximum Quality Foods?
Maximum Quality Foods, Inc . is an independent foodservice distributor located in Linden, NJ. Family Owned and operated for over 46 years, we are proud to service all of New York, New Jersey, and Delaware, as well as parts of Connecticut, Rhode Island, Pennsylvania, and Maryland.
Job Title : Reception Service Specialist FLSA / Grade : Non-Exempt / Hourly
Reports to : Finance Department : Finance
Position Summary :
The Reception Service Specialist will be the first point of contact for visitors, customers, and employees, providing excellent service and managing administrative tasks efficiently. You will play a key role in ensuring a smooth and welcoming environment at the reception area by performing the following duties.
The position of Reception Service Specialist is not exempt from the overtime provisions of the Federal Fair Labor Standards Act and shall be entitled to overtime compensation for hours worked more than 40 in any one work week.
The Reception Service Specialist shall be accountable and supervised by the Customer Service Manager .
Essential Duties & Responsibilities : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet visitors, customers, and employees with a warm and professional demeanor.
- Answer phone calls and direct them to the appropriate department or personnel.
- Provide information about the company’s products, services, and policies to customers as needed.
- Handle customer inquiries or direct them to the relevant department for further assistance.
- Manage incoming and outgoing mail and packages.
- Maintain office supplies and ensure the reception area is clean, organized, and welcoming.
- Coordinate meetings, schedules, and appointments for the management team or visitors.
- Assist with order processing, invoicing, and customer record management as needed.
- Ensure that all visitors are signed in and given the necessary badges or access as per company protocol.
- Notify the relevant staff members of visitor arrivals and help ensure their timely reception.
- Maintain communication with the production floor, warehouse, and other departments to relay any necessary information.
- Provide support in coordinating orders and delivery schedules when required.
- Assist with organizing events, meetings, or special customer visits.
- Verifies all order information for accuracy while entering into system.
- Responsible for managing cash register / credit card processing for customer orders to process payments for daily customer pickups. Daily Reconciliation or orders processed.
- Maintain and upkeep document scanning daily data storage for multiple departments.
- Perform other duties as assigned by management.
Competencies :
Physical Demands :
Minimum Knowledge, Skills and Abilities :
Preferred Knowledge, Skills and Abilities :
Benefits
