What are the responsibilities and job description for the LOBBY COORDINATOR position at Maximus Global Services?
Join our team at Maximus Global Services!
Maximus Global Services (MGS) provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas.
MGS has immediate openings for __Lobby Coordinator at BWI Airport.
Pay Rate: $__15.00__per hour Status: Full Time or Part Time
Benefits:
- Travel Benefits with Spirit
- Paid Time Off (for FT positions)
- Paid Training
- 401(k) Retirement Plan
- Medical, dental, vision benefits
- Referral Bonus
- Incentive Rewards
- Career growth
The Lobby Coordinator is responsible for coordinating the wheelchair assistance services for passengers at the airport. This role involves ensuring that passengers with disabilities or limited mobility receive prompt and efficient assistance with boarding, disembarking, navigating through the airport, and other travel-related needs. The position requires close coordination with supervisor, airline staff and passengers to ensure a seamless, safe, and dignified experience.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet passengers who request wheelchair or mobility assistance, ensuring they are safely escorted to their designated locations (check-in counter, gate, baggage claim, etc.).
- Us of AvTech to manage the allocation and timely deployment of wheelchairs for passengers throughout the airport, ensuring that there are no delays or gaps in service.
- Monitor and ensure that wheelchair services are provided efficiently during peak times, with minimal wait times for passengers.
- Maintain accurate records of wheelchair requests, services provided, and any incidents or issues encountered during service provision.
- Report any equipment damage, shortages, or maintenance needs for the wheelchairs to the appropriate department.
- Collaborate with other airport departments, including security, customer service, and gate agents, to provide seamless mobility assistance for passengers.
- Keep passengers informed about the status of their assistance request, flight information, and any changes to gate assignments or other services.
- Communicate with airline representatives prior to the beginning of each operation
- Report all occurrences to the direct supervisor, including all related personnel events.
- Provide guidance and support to colleagues working within the wheelchair service team to ensure smooth operations.
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Physical Demands
This position is very active and requires standing, walking, seating and driving. The employee occasionally lift and/or move up to 70 pounds.
Required Education and Experience- High school diploma or equivalent (certification in customer service or disability assistance preferred).
- Previous experience in customer service, mobility assistance, or airport operations (preferably in wheelchair services).
- Must be able to read, write and speak English.
- Strong communication skills with the ability to interact effectively with people of diverse backgrounds, including passengers with disabilities or limited mobility.
- Ability to provide physical support to passengers, including lifting or assisting them as needed in a safe manner.
- Knowledge of airport operations, including gate procedures, security protocols, and flight schedules.
- Patience, empathy, and a strong desire to help others.
- The ability to work in a fast-paced, sometimes stressful environment while maintaining a professional and calm demeanor.
- Basic computer skills, including using scheduling and communication syst
