Operations Manager

Summary/Objective
Monitor airport operations, personnel and ensures service expectations are being met.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages the daily operation at the airport (including wheelchair, security, porter, cabin cleaners, passenger service) and personnel for all accounts and services in the station. Ensures that service expectations are being met through inspecting gates, positions, and areas where the security staff is working.
• Help maintain budget targets, including total working hours needed for all services, reduction of OT and any operational expenses.
• Develop schedules for new employees and or any changes required.
• Ensure the proper use of ADP to manage schedules and approve employee hours
• Participates in any airport meetings where the company representation is needed.
• Make sure all equipment (wheelchair) are accounted for and in good conditions.
• Maintain a low employee turnover.
• Promotes all company policies.
• Ensure the OJT is done properly and competed for all new hires.
• Participates in daily, weekly, monthly and annual planning processes as appropriate.
• Maintains a favorable working relationship with all clients and employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
• Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Communicates areas of accountability and performance expected of personnel assigned
• Conduct disciplinary actions when needed.

Competencies

• Teamwork Orientation

• Stress Management/Composure
• Ethical Conduct
• Good Communication
• Customer/Client Focus
• Leadership

Supervisory Responsibility

The direct reports to this position are the supervisors.
Work Environment

This job operates in a professional airport and office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This position is very active and requires standing, walking and seating.

Position Type and Expected Hours of Work

This is a full-time position, and schedule varies depending on the operation needs and demands.

Travel

No travel is expected for this position.

Required Education and Experience

• Bachelor’s Degree or equivalent
• 2-3 years’ experience in customer service
• 2 or more year’s working as manager

Additional Eligibility Qualifications

• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
• Computer literacy in MS Office packages such as Word, Excel and Outlook.
• Must be able to read, write and speak English. Bi-Lingual (English and Spanish) is a plus.
• Maintain a relationship with both employees and clients
• Must have a good working knowledge of management practices and principles so they can efficiently perform his job.
• The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.