What are the responsibilities and job description for the Passenger Service Agent for Avianca Airlines position at Maximus Global Services?
Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnership”. Provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, and Atlanta.
MGS has immediate openings for Passenger Service Agent at Dulles International Airport.
Pay Rate: $17.00 per hour Status: Part Time
Benefits:
- Paid Time Off (for FT positions)
- Paid Training
- 401(k) Retirement Plan
- Medical, dental, vision benefits
- Referral Bonus
- Incentive Rewards
- Career growth
Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers,
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
- Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
- Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.
Education:
- High school diploma or GED
Requirements:
- Must exhibit exceptional customer service
- As a condition of employment, employee must successfully complete a background investigation.
- Must be able to read, write and speak English and Spanish
- Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
- Must be able to read and understand all operating and airport procedures and instructions.
- Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
Environmental Requirements:
- Works non standard work hours, evenings, weekends, holidays.
Competencies
- Teamwork Orientation
- Stress Management
- Ethical Conduct
- Good Communication
- Customer/Client Focus
Salary : $17 - $0
