What are the responsibilities and job description for the Document Processing Supervisor position at Maximus Services, LLC?
Description & Requirements Maximus is currently hiring Document Processing Unit Supervisors to join our Cover VA team. This is a hybrid position that requires you to work both remotely as well as onsite in our Richmond, VA offices 2-3 days per week as needed. The Document Processing Supervisor will oversee a team of 15 to 25 administrators responsible for data entry of applications into the state system to determine eligibility for health insurance programs under the CoverVA Medicaid Contract. The supervisor must be proficient in Microsoft Office products and knowledgeable about data entry processes and procedures. Key responsibilities include conducting research, ensuring the team meets daily deliverables and SLAs, and performing any additional duties as assigned. Why Join Maximus? - Competitive Compensation : Quarterly bonuses based on performance included! - Comprehensive Insurance Coverage : Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning : Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package : Enjoy PTO, Holidays, and sick leave, - Holistic Wellness Support : Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform : Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement : Invest in your ongoing education and development. - Employee Perks and Discounts : Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources : Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities : Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities : - Supervise provider document indexing and batch review, including review of indexing quality and work towards process improvements. Must ensure timely processing within SLA and contractual obligations. - Supervise claim resolution processing, including review of claim data entry accuracy by outside vendor. - Supervise clerks in document review and prep, including wet signature comments and processing provider correspondence. - Required to review, reconcile and communicate data and decisions across systems and reporting. - Responsible for staff development and conducting one- on- one and team meetings. - Provide coaching and formal warnings as necessary. - Develop and train staff on job systems and functions. - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. - Comply with all company required policies, procedures and processes including but not limited to required training. Minimum Requirements - Bachelor's degree in relevant field of study and 3 years of relevant professional experience required, or equivalent combination of education and experience. - Previous supervisor / leadership experience preferred. - Data entry experience preferred. - Residency within 50 miles of Richmond, VA preferred. #LI-Hybrid EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
