Director of Operations

Summary

The Director of Operation acts as manager of the Maxson employed installation crews, and installation subcontractors in the field. Also is responsible for the logistics equipment and warehouse storage to facilitate field operations. Communicates regularly with project management team and scheduler to provide feedback for anticipated durations for install, individual strengths of installation technicians and site logistics. Works under limited supervision and has significant responsibility for efficiency of field installation operations and communication on their behalf.

This position, like all positions within our organization, will be expected to adhere to our five core values: Take Ownership, Take Charge, Never Give Up, Dedication to Excellence, and Customer Focused.

Essential Duties and Responsibilities include the following:

• Leadership/Management/Accountability – Responsible for the training of and advancement of installation and service technicians. This will entail measuring their strengths and weaknesses as well as identifying opportunities for exposure to unmastered tasks. Responsible for documenting personnel issues and corrective measures taken. Personnel reports are to be turned into the Human Resources department to be added to individual employee files. Responsible for holding technicians accountable; ensure they’re provided with clear expectations prior to the start of work and follow up to confirm expectations are met and/or exceeded. Also responsible to assist with expense review and timesheet review of all subordinates.
• Installation and Service Technician Support – Responsible for fielding requests from installation technicians and assisting them with the task at hand, as well as communicating needed items from the office to the field. Aid in communicating with manufacturers when warranty issues arise onsite.  The overall goal is to keep our installation technicians working to complete the installation as quickly as possible without sacrificing quality or safety.
• Installation and Service Recruiting – Responsible for finding and identifying candidates that would work well with our team. When the opportunity presents itself, promote the employment opportunities of Maxson and Associates, Inc, while valuating and interviewing potential candidates as they request to join the team.
• Field Coaching and Development – Work closely with our quality control managers to transfer found field issues into coaching steps and evaluation points of the field teams. Push the team to exemplify our core value of “Dedication to Excellence” with this opportunity to learn from completed work and deficiencies discovered.
• Project Brief/Debrief – Responsible for staying up-to-date on the installation schedule prepared by the Project Management Scheduler. Perform self-review of the documentation within Vista to gain an understanding of the work to be performed, the project budget, and the expected timeline to complete work. Only in the instance where information is not clear, will you need to meet individually with a project manager prior to conducting a pre-install brief with the installation technician. Among the expectations that will be conveyed to the technicians will be the need to stay out of town for the duration of the installation. Read technicians’ daily notes in Vista to determine the status of installation progress and have appropriate discussions with the installation crew chief to keep the crew on track for timely competition of our work. After the installation is complete conduct a debrief with the installation technician to gather feedback on how the installation went, compare budgeted costs to actual costs, and estimated durations to actual durations of install. Compile this feedback into a short post-install report to be provided to the management team.
• Warehouse and Logistics Management – Our warehouse operations support the field teams under your charge. The Warehouse Manager directly facilitates day to day operations under the supervision of the Operations Manager with the intent of keeping our field crews moving with the materials to get the job done. In the same manner, equipment preparedness is key to ensure our field teams have the tools needed to complete the work. 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership – the ability to inspire those under your supervision to excel and become the best version of themselves.
• Communication – provides clear and through communication both written and verbal to subordinates, co-workers management team, and our customers.
• Manages Ambiguity – Operating effectively, even when things are not certain or the way forward is not clear.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Interpersonal Savvy – Relating openly and comfortably with diverse groups of people.
• Drives Results – Consistently achieving results, even under tough circumstances.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of database software and mobile device web-based applications.

Schedule Requirements

This position will be required to work Monday-Friday 7:00AM – 5:00PM with a 1-hour lunch break.

BENEFITS

• Competitive salary based on NC Wage and Salary Survey
• 120 Hours of paid time off
• 9 Paid Holidays
• 401K with up to 2% match on contribution
• Employer paid medical and vision coverage
• Dental coverage available
• Company cell phone
• Company Car
• Founders Credit Union membership