What are the responsibilities and job description for the Director, Operations position at Invitation Homes?

Job Summary

Directly responsible for top and bottom line performance of a given market. May report into the Vice President, Operations in larger markets. Responsible for setting common goals to maximize revenue and bottom line performance while providing exceptional service and response time to our residents and for general inquiries. Responsible for implementing comprehensive programs, initiatives and strategies throughout the assigned portfolio. All goals will be in accordance with the budget and company / regional objectives.

E ssential Job Duties and Responsibilities

Oversee overall financial performance of assigned market. Provide guidance to all department leadership within the market.
Direct portfolio management to achieve company and / or owner financial and business objectives.
Responsible for overall portfolio performance through review of marketing, pricing and financial strategies, as well as review of maintenance / rehab- related expenses.
Oversee and assist in preparing annual budgets, business plans and forecasting throughout the year.
Oversee customer service function for residents, vendors, brokers and owners.
Direct oversight of resident satisfaction and retention.
Assist all area leaders as needed, pertaining to all aspects of the business.
Perform other duties as assigned

E ducation a nd / or Experience

Bachelor's degree in Business Management preferred.

Seven or more years of experience in a property management leadership position over a team of individuals.

Real Estate License preferred

Skills / Specialized Knowledge

Ability to read, write, understand and communicate in English.

Ability to use a personal computer and has working knowledge of Outlook, Microsoft Word and Excel.

Ability to use general office equipment, such as telephone, fax machine, printer, and copier.

Excellent customer service and interpersonal skills; ability to relate to others.

Professional verbal and written communication skills.

Ability to effectively communicate with a diverse workforce.

Strong organizational and time management skills.

Ability to perform advanced mathematical and accounting functions.

Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.

Comprehension of federal fair housing laws and any applicable local housing provisions.

Ability to facilitate presentations or speak in public to large groups of people.

Must be proactive, self-directed and highly motivated.

Ability to multi-task.

Ability to make quick and effective decisions.

Ability to analyze and resolve problems.

Ability to cope with and defuse situations involving angry or difficult people.

Ability to negotiate, influence and gain consensus.

Ability to successfully delegate.

Ability to manage a team.

Ability to conduct interviews.

Ability to train.

Ability to set and meet goals.

Ability to consistently meet deadlines.

Ability to maintain flexibility and creativity in a variety of situations.

Ability to maintain confidentiality.

Ability to drive an automobile.

Ability to travel on all forms of commercial transportation.

Required Licenses or Certifications

Current driver's license and automobile insurance.

Real estate license preferred

Other license and / or certifications as required by state law.

Other Requirements

Must maintain professional appearance.

Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

Must be available and reachable at all times via phone or pager, except during approved time off.

Extensive travel will be required.

Must have reliable vehicle transportation to conduct reviews at any home with associates as scheduled.

Physical and Mental Demands

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

W ork E nvironment

Standard office working environment that may be busy and noisy at times.

Salary Range

98,775.00 - $171,210.00

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including :

Annual bonus program

Health, dental, vision, and life insurance

Long-term and short-term disability insurance

Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

401(k) with company matching contributions

Awesome work environment with casual dress

Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

To all recruitment agencies : Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.

LI-SG1

Salary : $98,775 - $171,210

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