What are the responsibilities and job description for the Front Desk Receptionist position at Maxwells House of Music?
Are you a friendly, organized, and customer service-oriented individual with a passion for music? If so, then we have the perfect opportunity for you! Maxwells House of Music is seeking a Front Desk Receptionist to join our team and be the first point of contact for our valued customers.
As our Front Desk Receptionist, you will be responsible for welcoming and assisting customers, answering and directing phone calls, managing appointments and schedules, and maintaining a clean and organized front desk area. You will also provide administrative support to other departments, such as sales and rentals, as needed. This role is essential in ensuring a positive and memorable experience for our customers.
Key Responsibilities:
- Greeting and welcoming customers with a warm and friendly attitude
- Answering and directing phone calls in a timely and professional manner
- Taking accurate messages and transferring calls to the appropriate department
- Assisting with customer inquiries, providing product and service information, and resolving any issues or concerns in a courteous and efficient manner
- Managing the appointment and scheduling system to ensure smooth operations and optimal use of time and resources
- Maintaining the cleanliness and organization of the front desk area
- Providing administrative support to other departments, such as sales and rentals, as needed
- Handling cash and credit card transactions accurately and securely
- Following company policies and procedures to ensure a safe and secure working environment
- Continuously developing and maintaining knowledge of our products, services, and promotions to enhance customer satisfaction and increase sales opportunities
Qualifications:
- High school diploma or equivalent required; any additional education or training in customer service and administration is a plus
- Minimum of 1 year of experience in a customer service role, preferably in a retail or music-related environment
- Excellent communication and interpersonal skills, with the ability to interact with a diverse range of customers and employees
- Strong organizational and time-management skills, with the ability to multitask and prioritize tasks effectively
- Proficiency in Microsoft Office and basic computer skills required
- Knowledge of musical instruments and products is highly desirable
- Ability to work a flexible schedule, including weekends and some evenings, as needed
At Maxwells House of Music, we are committed to providing our customers with top-notch service and a welcoming and inclusive environment. We value our employees and offer competitive compensation, as well as opportunities for growth and advancement within the company.
If you are passionate about music and have a love for customer service, then we want to hear from you! Apply now to join our team as a Front Desk Receptionist and be a part of the Maxwells House of Music family.
Salary : $25 - $31
