Service Dispatcher

Job Description:

We are seeking a motivated and organized CDL Dispatcher to join our logistics team.

Responsibilities

Schedule and Dispatch: Coordinate the scheduling of CDL truck drivers to pick up and deliver containers from the port to their respective destinations in a timely and efficient manner.

Route Management: Plan and optimize routes for drivers to ensure timely arrivals and avoid delays, considering traffic, weather conditions, and port schedules.

Maintain Driver Communication: Keep constant communication with drivers to provide updates, resolve issues, and monitor their progress during pickups and deliveries.

Container Tracking: Track and monitor the location and status of containers to ensure accurate and up-to-date information is provided to both the drivers.

Regulatory Compliance: Work with other members of leadership to ensure that all drivers adhere to federal, state, and local regulations, including hours of service (HOS), safety standards, and port-specific requirements.

Port Coordination: Communicate with fellow truck department personnel to arrange container releases and resolve any issues regarding container availability or documentation.

Document Management: Maintain accurate records of all scheduled pickups, deliveries, driver logs, and any discrepancies or issues that arise.

Problem-Solving: Handle unexpected situations such as delays, container damage, or truck breakdowns and work proactively to resolve them quickly.

Customer Service: Provide excellent service to vendors and fellow industry professionals by ensuring timely and safe deliveries, addressing concerns, and managing expectations.

Data Entry & Reporting: Enter and update dispatch data in the company's transportation management system (TMS) and generate reports on delivery progress, delays, and efficiency.

Requirements

• High school diploma or equivalent required; associate degree or related certifications preferred.
• Previous experience in dispatching, logistics, or transportation coordination, preferably with port container pickup experience.
• Strong knowledge of the transportation industry, particularly in port and intermodal operations.
• Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Strong communication skills (both verbal and written) to interact with drivers, coworkers, and port personnel effectively.
• Proficiency with dispatch software and Microsoft Office Suite.
• Problem-solving skills and the ability to remain calm under pressure.
• Must be willing to work flexible hours, as department needs may vary throughout different seasons.

Physical Requirements

• Ability to sit for extended periods while coordinating dispatch schedules.
• Ability to work in a fast-paced office environment.
• Occasional need for on-site visits to the port to resolve issues.

Qualifications

• Previous experience in dispatching, logistics, or transportation coordination, preferably with port container pickup experience.
• Strong knowledge of the transportation industry, particularly in port and intermodal operations.
• Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Strong communication skills (both verbal and written) to interact with drivers, coworkers, and port personnel effectively.
• Proficiency with dispatch software and Microsoft Office Suite.
• Problem-solving skills and the ability to remain calm under pressure.
• Must be willing to work flexible hours, as department needs may vary throughout different seasons.
• Ability to sit for extended periods while coordinating dispatch schedules.
• Ability to work in a fast-paced office environment.
• Occasional need for on-site visits to the port to resolve issues.

Benefits

• 401(k) matching.
• Dental insurance.
• Employee assistance program.
• Flexible schedule.
• Flexible spending account.
• Health insurance.
• Life insurance.
• Vision insurance.
• Paid time off.

Ability to Commute

Marion, SC.