What are the responsibilities and job description for the Sales Manager position at MaxxSouth?
Job Summary
The Field Sales Manager:
Education and Experience
- The Field Sales Manager is responsible for the direct supervision and performance management of MaxxSouth’s Business Class and Field Sales Team.
- The Field Sales Manager is expected to promote a positive, customer-first attitude and effectively plan and execute strategic sales initiatives that align with the Company’s organizational objectives and contribute to business growth and customer retention.
- The Field Sales Manager reports directly to the Director, Sales and Marketing.
- Direct reports to this role include Business Service Representatives and TAC Team II/Sales Engineer.
The Field Sales Manager:
- Oversees daily sales operations and monitors performance to ensure assigned teams are trending to hit monthly quotas and KPIs;
- Develops and implements Outbound strategic sales plans to grow and retain the Company’s customer base and provide exceptional customer service;
- Ensures revenue and performance standards for all field sales representatives are clearly defined, communicated, executed, and achieved;
- Onboards, trains, and mentors new Business Service Representatives on effective sales techniques, product knowledge, and Outbound sales best practices;
- Monitors performance metrics to identify and act on both positive and negative performance trends to ensure that revenue goals and performance standards are met, assessing training and coaching needs and creating opportunities for performance improvement;
- Owns the performance management cycle of direct reports to include annual employee performance reviews, goal setting, coaching, discipline, etc.
- Drives team efficiency and productivity while fostering a work environment that is engaging and slightly competitive, encourages positivity and accountability, supports collaboration and teamwork, and is fair, unbiased, and consistent;
- Manages customer complaints and collaborates effectively with interdepartmental leadership to resolve complex escalations and provide high levels of customer satisfaction;
- Hosts team meetings and one-on-ones on a regular cadence and communicates changes to the Company’s products, services, promotions, pricing, procedures, and processes in a timely manner to ensure that assigned teams are well informed;
- Performs real-time evaluations of individual sales team members, providing positive and negative feedback on customer interactions;
- Represents MaxxSouth at Company-sponsored and community events and encourages team participation in community engagement activities;
- Creates and maintains work schedules, thoroughly reviews and approves time sheets, and manages time-off requests for direct reports, ensuring adequate coverage of assigned territories;
- Ensures the confidentiality of all customer information;
- Follows and enforces the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
- Performs miscellaneous duties as necessary.
Education and Experience
- High School diploma/equivalent – required
- Associates Degree in sales management or a similar field of study - required
- Previous experience in a management, supervisory, or team lead role - required
- 5 years of direct sales experience – required
- 5 years of telecommunications experience - required
- Advanced knowledge of Microsoft Office (Word, Excel, and PowerPoint), Smartsheets, and Tableau - required
- Working knowledge of CSG - preferred
- Multi-Dwelling Unit experience - preferred
- Demonstrated ability to motivate and effectively lead others;
- Exceptional work ethic, time management, and organization skills;
- Ability to articulate complex detail in a manner appropriate for the audience;
- Excellent interpersonal, problem-solving, deductive reasoning, critical thinking, and leadership skills;
- Ability to work effectively and efficiently both autonomously and collaboratively in a fast-paced and demanding environment;
- Results-driven mindset with a focus on achieving project objectives and driving business growth.
- Background record that meets Company standards;
- Reliable means of transportation at all times;
- Strictly maintain confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
