Multi-Site Community Manager - Build to Rent

Job Title: Multi-Site Community Manager - Build to Rent

Location: Surfside Retreat (184 Eagles Cliff Drive, Surfside Beach, SC) & Haven at Wild Wing (Address Pending - Conway, SC)

Primary Responsibilities: The onsite Multi-Site Community Manager (BTR) is responsible for managing the day-to-day operations of two communities. The responsibilities include managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing real estate operations.

In addition, the Multi-Site Community Manager will also:

• Ensure that the BTR community, homes and common area spaces are prepared for daily leasing and residential activities.
• Welcomes prospective residents and guides them through the community and conducts new home tours.
• Provides information on leasing processes and responds to community related inquiries, requests, and concerns via telephone and email.
• Oversees each BTR community and takes lead by interviewing sales and onsite BTR leasing candidates and oversees the onboarding of new team members assigned to the BTR team.
• Facilitates and leads BTR community specific company training and manages the onsite leasing operational performance in accordance with Company policies, values, and business practices.
• Participates and provides input into the development of budget(s) for BTR communities by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Meets targeted revenues by assessing and analyzing market specific rent rates, ensuring rent and fees are collected and posted in a timely manner and preparing and reviewing weekly, monthly, and quarterly financial status reports.
• Assists with supplier partner, contractors, and service providers relations in ensuring that the work performed, assigned areas of responsibilities and/or products purchased match the contractual obligations and/or processes in place.
• Controls expenditures by staying within the constraints of the approved budget or targets.
• Oversees the lease enforcement process by reviewing and approving prospective resident applications, discounts, and renewal leases, conducts periodic home inspections, follows proper notice requirements, evicts residents, and imposes and collects fees and other charges as allowable and stated in the terms of the lease.
• Gathers, analyzes, and interprets current market and economic trends that align with the BTR environment and implements short- and long-range marketing and leasing strategies/goals to achieve the property’s occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Follows up with prospects and new residents to ensure satisfaction and foster positive relationships.
• Conducts regular stabilized and lease up property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenity spaces meet established standards for safety, cleanliness, and general curb appearance and appeal.
• Utilizes property management systems to manage social media, reputation management, resident ledgers, service request history and prospect data efficiently.
• Respond promptly and courteously to resident and client/owner concerns and take proactive actions to resolve issues.

Skills & Competencies:

• Associate degree or higher is preferred, but not required.
• Lease Up/New Construction Property Management experience is preferred.
• Must possess an active Real Estate or Property Manager or Property Manager in Charge license in the State of Tennessee.
• 3 or more years of experience managing onsite operations in: Build to Rent Real Estate, New Home Sales, New Construction/Lease Up Sales, Hospitality, Retail and/or Multi-Family Property Management.
• CAM, NALP, CPM designations preferred.
• Advanced computer/technology system knowledge (Property Management Systems, CRM’s, Word, Excel and PowerPoint preferred.
• Demonstrated strong written and verbal communication skills.
• Demonstrated customer service skills in fast paced environment
• Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.
• Ability to thrive in a high volume, data entry and processing work environment.

Essential Job Functions:

• Function as an onsite Multi-Site Community Manager representative of Maymont Homes at BTR locations assigned.
• Other duties, as assigned by supervisor or leadership team.

Key Metrics & Responsibilities

• NOI, occupancy, and stabilization metrics.
• Customer satisfaction measured by KPI through reputation management software systems.
• Ensure direct reports to you complete assigned training by deadlines set forth.

What We Offer:

Comprehensive Benefits Package
Our benefits, provided by Brookfield, are designed with your well-being in mind. With an immediate 5% match on our 401(k) plan, substantial wellness credits that help reduce health care costs, and up to 160 hours of paid time off per year for full-time employees, you’ll enjoy a package that supports both your health and financial goals.

Stability and Support
As part of Brookfield Asset Management—one of the world’s leading real estate asset management companies—you’ll benefit from the resources and stability of a large, financially secure parent company. This strong backing allows us to pursue ambitious growth and development initiatives.

Career Advancement Opportunities
With our ongoing expansion into new markets, there’s ample room for growth and advancement within Maymont Homes. We’re committed to investing in our employees’ careers, providing pathways for professional development and promotion.

Resident-Focused Values
At Maymont Homes, our residents are at the heart of everything we do. We believe that exceptional service fosters lasting resident satisfaction, and our commitment to our residents’ needs drives our everyday operations. This resident-first approach reflects our core values and strengthens the communities we serve.

Join Maymont Homes and be part of a team that’s making a positive impact while enjoying a fulfilling and progressive career path.

ADA compliant

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person