Onsite Service Technician (Build to Rent)

Job Title: Onsite Service Technician - Build to Rent

Location: Katy, TX 77449 - Millers at Elyson

Hours: M-F (Flex Start 7AM-8:30AM)

Primary Responsibilities: As a Maymont Homes Build-to-Rent Service Technician, The Service Technician is responsible for maintaining the physical integrity of the community. This involves ensuring a clean, secure, and comfortable living environment for residents, visitors, and team members. The Service Technician will carry out assigned duties in a safe manner and other duties as requested by the Maintenance Supervisor and Community Manager.

In addition, the Service Technician will also be responsible for:

1. Maintenance & Repair:

• Perform routine maintenance tasks, including HVAC, plumbing, electrical, and appliance repairs.
• Conduct regular inspections of buildings, equipment, and systems to identify and resolve issues.
• Complete and follow up regarding work orders efficiently and accurately, ensuring minimal disruption to residents.
• Respond to emergency maintenance requests promptly and professionally.

2. Resident Experience:

• Act as a point of contact for residents regarding maintenance issues, inquiries, and concerns.
• Coordinate with both centralized and onsite property management teams to address resident maintenance/service requests and resolve issues in a timely manner.
• Foster positive relationships with residents to enhance satisfaction and retention rates. - Interact with residents courteously and professionally, addressing their maintenance concerns and providing solutions.
• Communicate effectively with the maintenance team and other staff members to ensure a coordinated effort in maintaining the community.

3. Property Upkeep:

• Maintain common areas, amenities, and grounds to ensure they are clean, well-maintained, and presentable.
• Assist with preparing units for new residents, including painting, cleaning, and minor repairs.
• Ensure all tools and equipment are properly maintained and in good working order.

4. Safety and Compliance:

• Adhere to all safety protocols and regulations to ensure a safe working environment.
• Ensure compliance with company policies, local, state, and federal regulations.
• Participate in ongoing training and development to stay current with industry standards and best practices.

Skills & Competencies:

• High school diploma or equivalent; technical or trade school certification is a plus.
• Proven experience in maintenance, preferably in a residential or property management setting.
• Strong knowledge of HVAC, plumbing, electrical, and general maintenance practices.
• Ability to troubleshoot and repair a wide range of issues. Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Valid driver’s license and reliable transportation.
• Ability to lift heavy objects, climb ladders, and perform physically demanding tasks.
• CPO/HVAC/CAMT certifications preferred.

Essential Job Functions:

• Act as an onsite Service Technician and maintenance representative of Maymont Homes at BTR location(s) assigned.
• Other duties, as assigned by supervisor or leadership team.

Key Metrics & Responsibilities

• Work order efficiencies on completion time and warranty completion
• Turnaround time for units
• Customer satisfaction measured by KPI through reputation management software systems and retention rates.
• Ensure direct reports to you complete assigned training by deadlines set forth.

Why Work for Maymont Homes?

At Maymont Homes, our mission is simple yet impactful: “We Positively Impact the Lives in the Communities We Serve.” By joining our team, you become part of a company that makes a meaningful difference every day, both through our work and through company-sponsored volunteer initiatives. Here, you’ll have the opportunity to enrich the communities around you—while advancing your career in a supportive and rewarding environment.

What We Offer:

Comprehensive Benefits Package
Our benefits, provided by Brookfield, are designed with your well-being in mind. With an immediate 5% match on our 401(k) plan, substantial wellness credits that help reduce health care costs, and up to 160 hours of paid time off per year for full-time employees, you’ll enjoy a package that supports both your health and financial goals.

Stability and Support
As part of Brookfield Asset Management—one of the world’s leading real estate asset management companies—you’ll benefit from the resources and stability of a large, financially secure parent company. This strong backing allows us to pursue ambitious growth and development initiatives.

Career Advancement Opportunities
With our ongoing expansion into new markets, there’s ample room for growth and advancement within Maymont Homes. We’re committed to investing in our employees’ careers, providing pathways for professional development and promotion.

Resident-Focused Values
At Maymont Homes, our residents are at the heart of everything we do. We believe that exceptional service fosters lasting resident satisfaction, and our commitment to our residents’ needs drives our everyday operations. This resident-first approach reflects our core values and strengthens the communities we serve.

Join Maymont Homes and be part of a team that’s making a positive impact while enjoying a fulfilling and progressive career path.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person