What are the responsibilities and job description for the Utility Specialist position at Maymont Homes?
Location: 1535 Hobby Street, North Charleston, SC 29405
Hours: M-F 8AM - 5PM or 9AM - 6PM
Primary Responsibilities: The Utility Specialist is primarily responsible for managing all utility accounts for all properties (vacant, occupied, and newly acquired) with 3rd party provider: Simple Bills
Skills & Competencies:
- 2 years of work experience in a service-related field, preferred
- Knowledge of fair housing and local real estate laws, where applicable.
- Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred
- Demonstrated strong written and verbal communication skills
- Demonstrated customer service skills in a fast-paced environment
- Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi-task
- Ability to prove critical thinking and problem-solving concepts
- Ability to thrive in a high volume, data entry, and processing work environment, where applicable
- Experience working in a work schedule environment, including in-office operation, weekends, and holidays, based on business need
Essential Job Functions:
- Create online utility accounts
- Notify utility companies of vacancy
- Assign blog tasks to address services
- Disperse tasks to utility tech assigned to that region
- Request application for services
- Compile proper documentation to set up services (deed/title)
- Complete applications
- Send the application back to the utility company (email/mail)
- Monitor emails for notice of disconnected services
- Monitor emails for utility requests
- Send past due shut-offs to bill pay
- Request lock box codes or key location
- Respond to requests for services within 24-48 hours
Key Metrics & Responsibilities
- Track progress in CMS via tasks
- Pay any outstanding bills that are holding up new accounts being created
- Establish utility services promptly.
- Approximately 180 utility workflows per month from simple bills, each specialist is expected to complete 60 per month
- No more than 10% (20) workflow assignments should exceed 30 days
Why Work for Maymont Homes?
At Maymont Homes, our mission is simple yet impactful: “We Positively Impact the Lives in the Communities We Serve.” By joining our team, you become part of a company that makes a meaningful difference every day, both through our work and through company-sponsored volunteer initiatives. Here, you’ll have the opportunity to enrich the communities around you—while advancing your career in a supportive and rewarding environment.
What We Offer:
Comprehensive Benefits Package
Our benefits, provided by Brookfield, are designed with your well-being in mind. With an immediate 5% match on our 401(k) plan, substantial wellness credits that help reduce health care costs, and up to 160 hours of paid time off per year for full-time employees, you’ll enjoy a package that supports both your health and financial goals.
Stability and Support
As part of Brookfield Asset Management—one of the world’s leading real estate asset management companies—you’ll benefit from the resources and stability of a large, financially secure parent company. This strong backing allows us to pursue ambitious growth and development initiatives.
Career Advancement Opportunities
With our ongoing expansion into new markets, there’s ample room for growth and advancement within Maymont Homes. We’re committed to investing in our employees’ careers, providing pathways for professional development and promotion.
Resident-Focused Values
At Maymont Homes, our residents are at the heart of everything we do. We believe that exceptional service fosters lasting resident satisfaction, and our commitment to our residents’ needs drives our everyday operations. This resident-first approach reflects our core values and strengthens the communities we serve.
Join Maymont Homes and be part of a team that’s making a positive impact while enjoying a fulfilling and progressive career path.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
