Operations Director (Multifamily)

Residential Operations Director

Location: Eielson AFB, Alaska

Job Summary:
As the Residential Operations Director, you will lead installation-level property management employees and oversee the daily operations of a multi-family property management portfolio. This role is essential to ensuring the long-term health and financial performance of all installation assets while fostering a collaborative, efficient, and customer-focused environment. You will work closely with team members, stakeholders, and senior leadership to align operations with company objectives and deliver exceptional results.

Key Responsibilities:

• Oversee all aspects of property operations, including maintenance, leasing, and resident management.
• Lead, mentor, and manage installation property teams to ensure alignment with company goals and objectives.
• Supervise staff hiring, performance reviews, and team development, including subordinate supervisors.
• Build and maintain strong relationships with military partners, residents, vendors, and local stakeholders.
• Manage vendor sourcing, Requests for Proposals (RFPs), and ensure accountability to Property Management Service Agreements (PMSAs).
• Support physical asset maintenance through strategic planning for repairs and preventive maintenance.
• Drive operational consistency across installations and collaborate with senior leadership on best practices and initiatives.
• Ensure compliance with deliverables and standards through partnerships with military and local stakeholders.
• Develop and manage the installation’s annual operating budget, including financial tracking, variance analysis, and planning.
• Oversee monthly operating statements, performance incentive fees, and contribute to consolidated budget development.

Qualifications:

• Bachelor’s degree in Real Estate or a related field, or relevant industry credentials.
• 5 years of experience managing a multi-site property management portfolio (conventional or military), with increasing responsibility.
• 3 years of supervisory experience leading high-performing teams in property management or hospitality.

Benefits:

Mayroad is proud to offer a comprehensive and competitive benefits package:

• Health & Wellness: Comprehensive Health, Dental, and Vision Plans; Supplemental Life, Critical Illness, and Accident Insurance; Company-sponsored Short- and Long-term Disability.
• Work-Life Balance: Maternity Leave at 100% Paid; Parental Leave; Paid Time Off (PTO); Volunteer Time Off.
• Financial Growth: 401(k) with Company Match; Tuition Reimbursement; Annual Incentive Bonus; Annual Merit Increase.
• Additional Perks: Cell Phone Allowance; Life Insurance (AD&D); Flexible Spending Accounts.

About Mayroad:

At Mayroad, we’re committed to providing exceptional housing experiences for military families and communities. Guided by our core values—Empowerment, Transparency, Teamwork, Appreciation, and Integrity—we foster a collaborative culture where employees thrive. Join us and be part of a team dedicated to excellence in property management.

Apply today to become a key leader in shaping the future of residential operations!