Operations Manager

The Specialty Ropes Operations Manager is responsible for overseeing the day-to-day operations of the wire ropes division, ensuring that the inside sales team and inventory management processes are optimized for efficiency and profitability. This role requires a strong focus on safety, quality control, and customer satisfaction while driving the division's financial performance. The manager will also foster a collaborative work environment, maintain strong communication with leadership and shared services partners, and ensure all customer interactions exceed expectations.

Sales Support:

• Lead and manage the inside sales team, ensuring that sales processes are efficient and effective.
• Provide coaching and development opportunities to team members to enhance performance.
• Monitor sales metrics and adjust strategies as needed to achieve division goals.

Inventory Management:

• Work closely with coordinators to ensure inventory levels are accurately maintained and managed.
• Implement strategies to optimize stock levels, reducing excess inventory while preventing shortages.
• Collaborate with the procurement team to forecast inventory needs based on sales trends and market demands.

Safety and Quality Control:

• Ensure that all safety and quality control processes are in place and rigorously followed by all team members.
• Regularly review safety protocols and conduct training sessions to maintain a safe working environment.
• Monitor product quality to ensure that all wire ropes meet industry standards and customer expectations.

Financial Management:

• Manage the profitability of the wire ropes division by closely monitoring operating profits, material margins, and asset management.
• Analyze financial reports and implement strategies to improve division performance.
• Work with finance and accounting teams to ensure accurate financial reporting and budget adherence.

Customer Communication and Satisfaction:

• Ensure all customer communications exceed expectations by providing prompt, accurate, and professional responses.
• Address customer concerns and issues with urgency and in a manner that fosters strong relationships.
• Collaborate with the sales team to develop strategies for maintaining high levels of customer satisfaction.

Team Leadership and Work Environment:

• Create a cohesive and collaborative work environment for all team members.
• Foster open communication, teamwork, and a positive work culture within the division.
• Recognize and reward team members for their contributions to the division's success.

Collaboration with Leadership and Partners:

• Develop and maintain constant communication with Regional Management, the Lifting Leadership team, and all shared services partners.
• Participate in regular meetings to align division goals with overall company objectives.
• Work with shared services teams (e.g., HR, finance, operations) to ensure division needs are met and resources are allocated appropriately.

Education

A high school diploma or GED is required; an undergraduate degree from an accredited college or university is preferred with a focus in Business Administration, Sales, Economics, Marketing, or related discipline; in the absence of a degree, directly related job experience serving in an industrial sales role, where several years and proven knowledge may offset the degree requirement

Experience & Skills

• Extensive knowledge of business analytics
• Strong business acumen
• Strong experience set and sense of the market, competition, and products and services
• Uses data to drive decision-making
• Strategic thinking and planning
• Strong analytical and critical thinking
• Experience in problem solving, technical capacity, project management and collaboration skills are strongly preferred
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Must successfully complete a criminal background check, physical, drug screen and E-verify

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

• Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
• Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
• Be Humble – lack excessive ego or concerns about status. Emphasize the Team over self
• Be Hungry – always looking for more, self-motivated, and diligent. Do more than to just get by, committed
• Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics