Service Training and Development Program Manager

Brief Description

Position Summary:

The Crane Service Training and Development Program Manager plans, structures, directs and coordinates all Technical and Technician Training and Development within the Crane Service division. The Crane Service Training and Development Program Manager will manage, maintain and report all records and tracking for the Lifting Mechanic and Rigger Apprenticeship Programs. The Crane Service Training and Development Program Manager is the liaison between management, Lifelong Learning and the service regions on all technical training within Crane Service. This position will also support and manage the external customer training programs as well as the Mazzella Trainers that perform Customer trainings.

Requirements

Job Duties:

• Responsible for operational training and development and the management of all training programs and certification requirements for Technicians and Field Staff
• Plan, organize, direct and control all service training activities to ensure market leading development of technicians and inspectors
• Oversee and manage the Crane Service training budgets along with Regional and Branch Service Managers
• Participate in and Contribute to Industry Associations as a Representative of Mazzella Companies
• Responsible for managing and auditing the training programs, apprenticeship programs, and certifications (i.e. NDT, Welding, Inspector, MEWP,etc.) for all Service Field Technicians and Inspectors
• Actively participate in feedback sessions and performance evaluations of Technicians and Inspectors with Regional Service Managers and Local Service Managers, as they pertain to training and development
• Collaborates on goals and issues with internal business units when required
• Provide supervisory and managerial support as required. Ensure all problems and employment actions are reviewed with the Director of Crane Service and the Human Resources Department
• Monitor Performance and Achievements of Service Team Members
• Travel to meet with Regional Service Managers and Branch Service Managers as needed at various locations and for Training as needed
• Manage and develop customer training programs and manage the status of all Mazzella Trainers that perform customer based trainings for Rigging, Operator Training, Fall Protection, etc.
• Responsible for the timely resolution and feedback of all employee concerns, complaints or issues brought to their attention, annual reviews, salary administration of subordinates, etc. and fostering open lines of communication to all team members
• Participate in regular management meetings to review the status of the business
• Participate in the regular planning and goals meetings for the local service areas as required
• Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines
• Committing to Lifelong Learning by completing all assigned learning and seeking opportunities to improve self
• Other duties as assigned
  
  

Education

A high school diploma, vocational-technical school or equivalent military experience or technical college training program preferred.

Experience & Skills

• 8 years minimum experience in operations involving administrative, customer service or technical environment.
• Expert knowledge of the crane service Industry
• Ability to develop and implement procedures
• Exceptional decision-making skills
• Effective strategic management skills
• Exceptional communication skills
• Strategic planning and effective delegation
• Team building and employee development
• Systems implementation
• Oversees the effective use of business software
• Must successfully complete a criminal background check, drug screen and E-verify
  
  

Summary

At Mazzella, we're more than just a company – we're a family. With over 1,200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.

Why Join Mazzella?

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.
  
  

At Mazzella, Our Core Values Drive Everything We Do

• Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
• Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
• Be Humble – lack excessive ego or concerns about status. Emphasize the Team over self
• Be Hungry – always looking for more, self-motivated, and diligent. Do more than to just get by, committed
• Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
  
  

Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we'll achieve greatness and shape the future of our industry.

EOE/Drug Free Workplace