What are the responsibilities and job description for the Crane Service Manager position at Mazzella Service?
Job Description
Job Description
The Service Manager oversees all service branch operations to ensure it meets company sales and budget objectives. This includes optimizing field productivity, scheduling, maximizing billings, and managing costs effectively. The role involves developing and implementing crane service budgets, growing the crane inspection contract base, and supervising department personnel to maintain high service standards and operational efficiency.
Requirements
- Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
- Develop and implement the crane service budgets
- Proactively grows service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
- Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum
- Determine staffing requirements based primarily on the labor utilization rate
- Supervise all department personnel
- Assist with the follow up on active service and inspection repair quotes
- Assist Service Coordinator in reviewing / deciding which inspection customers and which items will be quoted
- Assist with sales initiatives, account sales and technical expertise
- Provide instruction and training to employees as required
- Ensure all personnel are in compliance with safety regulations including OSHA guidelines
- Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships
- Provides sales support to maintain or grow existing customer relationships and gain new customers
- Monitor employee and technicians' work time for payroll
- Complete performance reviews, develops and manages employees
- Authorize all expenditures handled directly by the service
- Responsible for maintenance, housekeeping / general upkeep and cleaning of the branch
- Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop
- Assist Service Writers understanding completed inspection reports to formulate quotes
- Perform other duties as assigned
Education
A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred.
Experience & Skills
Summary
At Mazzella, we're more than just a company – we're a family. With over 1,300 employees and 50 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.
Why Join Mazzella?
At Mazzella, our core values drive everything we do :
Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we'll achieve greatness and shape the future of our industry.
EOE / Drug Free Workplace
Company Description
Mazzella Service is a leader in providing overhead cranes, overhead crane services, material handling, specialty machinery, fall protection, and warehousing solutions. We provide world-class overhead crane solutions ranging from light-duty, economical cranes up to large capacity, high-duty cycle cranes. We also have a highly trained service staff that specializes in solving complex problems. Mazzella Service supplies and installs engineered fall protection systems in the U.S. We also are a distributor of soft goods like harnesses, lanyards, self-retracting lifelines, scaffolding, and netting. Additionally, our Warehouse Solutions team provides conveyor systems, storage racks, warehouse products, ASRS, vertical lifts, and more.
Company Description
Mazzella Service is a leader in providing overhead cranes, overhead crane services, material handling, specialty machinery, fall protection, and warehousing solutions. We provide world-class overhead crane solutions ranging from light-duty, economical cranes up to large capacity, high-duty cycle cranes. We also have a highly trained service staff that specializes in solving complex problems. Mazzella Service supplies and installs engineered fall protection systems in the U.S. We also are a distributor of soft goods like harnesses, lanyards, self-retracting lifelines, scaffolding, and netting. Additionally, our Warehouse Solutions team provides conveyor systems, storage racks, warehouse products, ASRS, vertical lifts, and more.