What are the responsibilities and job description for the Customer Service position at MBG REFUSE SERVICE INC.?
At MBG Refuse Service, we’re looking for a customer service representative to answer customer calls and emails, assess their needs, and walk them through effective solutions to their questions. We are looking for candidates with the ability to serve our customers with empathy. If you are looking to join a company that values professional growth and teamwork, along with a positive work environment, we’d love to hear from you.
Our team is motivated to not only provide excellent care for our customers, but also cultivate a warm and welcoming environment for our employees. If you are a customer service professional who values hard work and transparency, and you’re dedicated to providing the best possible experience for our customers, no matter their challenge, then this is the place for you.
Customer Service Representative Job Responsibilities:
- Serves customers by resolving service challenges, as well as providing relevant service information as needed
- Keeps track of customer correspondence and logs key account information both hard copy files and customer database
- Resolves service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
- Contributes to other office duties and accomplishing related tasks as needed.
Work Hours and Benefits:
Monday through Friday 8am to 4:30pm- Hybrid work environment is possible once training is completed
- Vacation and benefits offered
Customer Service Representative Qualifications and Skills:
- Strong listening, communicating, and customer service skills.
- Ability to multitask and provide effective solutions.
- Works well with others and helps foster a supportive work environment.
- Comfortable problem solving while also creating an enjoyable experience for our customers.
- Able to document customer service calls efficiently and with detail.
- Knows how to ease conflict and provide the appropriate resolutions.
- Completes tasks on time and can prioritize work.
Education and Requirements:
- knowledge of the waste industry is preferred, but not required
- Two to three years’ customer service experience
- Proficient with Microsoft Office software and phone systems