What are the responsibilities and job description for the Account Manager position at MBI Industrial Medicine?
Established in 1982, MBI Industrial Medicine, Inc. is an Arizona-based company that operates 31 full-service occupational healthcare facilities across Arizona, Colorado, California, and Nevada. MBI stands out for its unique focus solely on treating injured workers. Our facilities are staffed with dedicated medical professionals who are committed to our mission of delivering timely, compassionate care and implementing evidence-based practices to achieve industry-leading results.
Work Location: 77 E. Thomas Rd., Phoenix, AZ 85012
Work Schedule: Monday to Friday, from 8:00am to 5:00pm
Summary:
The Account Manager plays a critical role in fostering relationships with key house accounts, re-engaging lost business, and delivering exceptional customer service. This position is responsible for proactive outreach, strategic account management, and administrative support to drive sales growth and enhance business operations.
Duties and Responsibilities:
- Maintain and strengthen relationships with top house accounts by conducting monthly check-in calls to ensure high-quality customer service, address concerns, and identify opportunities for growth.
- Serve as the main point of contact for inbound calls and emails from clinics, providing timely responses to inquiries, protocol changes and questions related to house accounts.
- Proactively reach out to lost or slowed accounts to assess their needs and work hand in hand with the Business Development Managers to facilitate re-engagement.
- Accurately update and maintain accounts in Systoc, ensuring that all client information remains current.
- Complete and submit win-back forms for the Business Development Managers, documenting company details, key contacts and other relevant account information to support the re-engagement process.
- Additional duties as assigned.
Qualifications:
- Prior experience in inside sales, customer service, or account management preferred.
- Strong communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to multitask, stay organized, and meet deadlines.
- Self-motivated, proactive, and capable of working independently and collaboratively.
Benefits:
At MBI, our commitment to providing accessible and convenient care to individuals injured at work is a team effort. Every employee and role are essential and valued. Rewarding the dedication and commitment of our employees extends beyond a paycheck. In addition to competitive salaries, we offer to full-time employees:
- Group Medical, Dental, and Vision Insurance
- Life, Short-Term, and Long-Term Disability Insurance
- 401(K) with company match
- Generous Paid Time Off
- Colleague Referral Bonus Program
Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Ability to Commute:
- Phoenix, AZ 85012 (Preferred)
Ability to Relocate:
- Phoenix, AZ 85012: Relocate before starting work (Preferred)
Work Location: In person
