What are the responsibilities and job description for the Service Advisor - Mercedes-Benz of Selma position at MBS Auto LLC?
Description
KOLLECTIVE - Keys to success
Every Kollective dealership team member is expected to work in concert with other departments to provide an unparalleled ownership experience for each customer they meet, speak to or work with ... to go beyond what is required ... to exceed the customer’s expectations in every thought, word and gesture. That is not only a Kollective tradition, but the very foundation of our success.
ABOUT
KOLLECTIVE is a new breed of automotive brand.
We proudly sell and service some of the worlds luxurious and iconic brands, Mercedes-Benz, Lexus, Audi and Jaguar Land Rover. We have operations in New York City, Long Island, New Jersey and Texas.
MISSION STATEMENT
Our goal is to deliver an express indelible luxury customer shopping experience that is the bedrock of all we do.
Our dealership environments reflect the changing global marketplace and reflect the way our customers shop for vehicles. We work tirelessly to grow our businesses partnering within our communities where we will sell and service new, pre-owned, and CPO vehicles. We aren’t purely a car dealership, we are digital and physical retail destination, a way of life, a conduit to a better lifestyle.
We care deeply about our customers, employees and the community. Working in the automotive business is not just a job for us, it’s a calling. We’ve committed to this industry because we’re all striving to be a part of something that makes a real, meaningful difference.
In short, we always ‘do the right thing.’ And together we are “Driving Modern Luxury.”
RESPONSIBILITIES
- Oversees service orders and flow of Drive Lane. Ensures that customers receive prompt, courteous, and effective service.
- Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provides concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensures the daily inventory of technicians' time is consistently sold to service customers
- Distributes work between technicians efficiently
- Answers technical questions about vehicle problems, warranties, services, and repairs
- Maintains Customer Success Index at or above company standards
- Assists in diagnosing vehicle problems; order parts and tools as necessary
- Oversees administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintains good working relationship with factory(s) and foster positive employee relations
- As the Service consultant, you are responsible for assuring that every customer receives excellent maintenance and repair service.
- Delivers an exceptional experience.
- Manages the service process.
- Greets customers and initiates repair orders.
- Prospects and sells dealership services.
- Coordinates work in progress.
- Prepares for after-service delivery.
- Delivers vehicles after service.
- Adheres to established comeback and repeat repair processes.
- Coordinates special parts orders and administers warranty policies.
- Supports pre-delivery and delivery activities. resolves customer concerns and coordinates collision center repairs.
BENEFITS
- Medical, Dental, and Vision
- 401K Plan
- Paid time off
- Growth opportunities
- Paid Training
- Employee Vehicle Purchase Options
- Individually owned and operated
- Discounts on Products and Services
EQUAL OPPORTUNITY
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
QUALIFICATIONS
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license