Deposit Operations Representative

POSITION SUMMARY

Supports various deposit operations functions for the bank by assisting bank customers and bank personnel. Assists customers through multiple channels including phone, Banno Conversations, and emails. Responds to customer questions with appropriate information and problem solving.

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ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

1) Ensures high quality customer service through a variety of communication channels, including phone, Banno Conversations, and emails by using customer names and asking appropriate questions to determine needs.

2) Provides support to customers with deposit operations questions including account verifications, online banking password resets, debit card questions and orders, address changes, checks orders, and stop payment requests.

3) Assists with general ledger balancing, report monitoring, basic audit functions, notice printing and distributing.

4) Supports all areas of the bank by answering employee questions related to Deposit Operations products, policies, and procedures.

5) Assists with miscellaneous branch operations duties such as accounts payable maintenance, bank securities, sweep accounts, and bank supply ordering.

6) Provides support within other bank functions as needed and as assigned. Includes but not limited to providing limited teller coverage in opening and closing procedures along with lunch or short-staffed need

SKILLS & ABILITIES

• Education:
• High School Diploma or Equivalent
• Experience:
• One year customer service or banking experience preferred
• Computer Skills:
• Proficiency in the use of basic office equipment, 10-key calculator, keyboarding, Microsoft Office, web-based software, banking software, and overall computer navigation.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability – Ability to accept responsibility and account for his/her actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Adaptability – Ability to accept ongoing changes.
• Analytical – Ability to use thinking and reasoning to solve a problem. Ability to comprehend mathematical calculations such as addition, subtraction, multiplication, division, and calculations of interest and any other skills as needed.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate professionally with interpersonal, concise, accurate verbiage along with the ability to write technical processes and procedures.
• Confidentiality – Ability to maintain confidentiality of all customer & employee information.
• Customer Service – Ability to identify customer needs.
• Decision Making – Ability to make critical decisions while following bank policies and regulations.
• Deductive Reasoning – Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Knows and understands general accounting procedures such as debits and credits.
• Dependability – Ability to arrive at workstation on time and ready to work. Covers area according to break/lunch schedules. Consistently uses Timeclock to clock in/out for payroll purposes, if applicable.
• Detailed oriented – Ability to pay attention to the minute details of a project or task.
• Ethical – Ability to demonstrate conduct that conforms to a set of values and accepted standards which includes adhering to all policies, guidelines, and procedures.
• Flexibility – Ability to accept changes in workload, location, schedules, or duties.
• Interpretation – Ability to comprehend legal compliance and the ability to explain to others.
• Multi-tasking – Ability to work simultaneously on several tasks.
• Productivity – Ability to maintain productivity standards with minimal staffing periods.
• Reasoning Ability – Ability to develop a clear understanding of the banks key functional processes and resources. Ability to thoroughly understand and apply principles, procedures, compliance requirements, state/federal regulations, and policies related to assigned areas.
• Relationship Building – Ability to effectively build relationships with co-workers and customers.
• Self-Confidence – The trait of being comfortable in making decisions for oneself.
• Stress Management – Ability to maintain composure with a positive attitude during stressful periods, high volume periods, or procedural changes.
• Teamwork – Ability to contribute to a team atmosphere, gets along well with supervisor and peers.
• Time Management Skills – Ability to organize and direct oneself completing all duties in a neat, orderly, and timely manner.

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SUPERVISORY RESPONSIBILITIES

None

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time. (2-2.5 hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time. (2.5 – 5.5 hours/day)

C (Constantly) Position requires this activity more than 66% of the time. (5.5 hrs/day)

Physical Demands Lift/Carry

Stand O 10 lbs. or less O

Walk O 10-20 lbs. O

Sit C 21-50 lbs. O

Manually Manipulate F 51-100 lbs. O

Grasp F Over 100 lbs. N

Reach Outward F

Reach Above Shoulder O Push/Pull

Speak C 12 lbs. or less O

Climb O 13-25 lbs. O

Crawl O 26-40 lbs. O

Squat or Kneel O 41-110 lbs. N

Bend O

Other Physical Requirements

• • Vision

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that are generally found in a bank office environment.

• Work is generally sedentary in nature.
• The working environment is generally favorable but may have fluctuations in office temperatures.
• Work is generally performed within an office environment with standard office equipment available.
• May have distractions from other people’s conversations, coin machines, and drive-up loudspeakers.