Digital and Card Specialist

MC Federal Credit Union

POSITION DESCRIPTION

POSITION TITLE:

Digital & Card Services Specialist

DEPARTMENT:

Operations

CLASSIFICATION:

Non-Exempt

APPROVED BY:

CLO

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REPORTING RELATIONSHIPS

POSITION REPORTS TO:

Chief Lending Officer

POSITIONS SUPERVISED:

None

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POSITION PURPOSE

Administers Banno (digital and mobile banking), PSCU, Bill Pay, and XNET for MC. Interacts with members on a routine and frequent basis daily. Responsible for all digital and card services for MC. Subject matter expert for Banno, Bill Pay, Debit/Credit programs, Prepaid and Gift. Works directly with the Call Center for all card troubleshooting issues. Acts as a liaison for Collections, Call Center, and Lending to research suggestions from the respective departments, as well as troubleshoot issues for more efficient process flow. Daily communication with vendors in an effort to grow the credit card program.

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ESSENTIAL FUNCTIONS AND BASIC DUTIES

· Check e-mail daily for updates and communications on projects or issues.

· Review BillPay reporting daily.

· Reply to Banno messages from members multiple times daily, working in conjunction with the Call Center.

· Work on PSCU projects / reports daily.

· Responsible for inventory control for all pre-paid/gift, credit, and debit cards.

· Responsible for file transfers from PSCU to Amplifi daily.

· Conduct quarterly reports for various reporting requirements.

· Responsible for the quarterly VISA card reporting and the annual incentive program.

· Responsible for monitoring notifications in PULSE and VISA for fraud alerts.

· Will participate in organizing fund raising and outreach activities in conjunction with the Marketing department.

· Work with IT on various ticket items to work toward resolutions.

· Perform any other duties as assigned by supervisor.

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PERFORMANCE MEASUREMENTS

1. Policies, goals, and procedures are established which further the strategic plans and objectives supporting the mission and vision of the Board of Directors of MC Federal Credit Union.

2. Professional business relations exist with business contacts and trade professionals.

3. Ensure all correspondence with outside vendors and members is completed in a respectful and timely manner.

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QUALIFICATIONS

EDUCATION/CERTIFICATION:

High school diploma or GED equivalent

REQUIRED KNOWLEDGE:

Working knowledge of data processing procedures and personal computer applications

EXPERIENCE REQUIRED:

Two or more years credit union experience or a strong knowledge of credit union products and services is preferred.

SKILLS/ABILITIES:

· Excellent written and verbal communication skills.

· Excellent organizational, analytical, and problem-solving abilities

· Dedicated work ethic with personal and professional integrity

· Ability to undertake and complete multiple tasks, meeting deadlines.

· Strong desire to improve the lives and financial wellbeing of our diverse membership.

· Commitment to the credit union philosophy “People helping people”

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PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING:

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING:

Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES:

Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH:

Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

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WORKING CONDITIONS

NONE:

No hazardous or significantly unpleasant conditions (a typical office environment)

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MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:

Ability to handle multiple complex issues and problems simultaneously.

MATHEMATICS ABILITY:

Good mathematical skills, and some accounting experience is beneficial.

LANGUAGE ABILITY:

Skillful in written and verbal communication

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INTENT AND FUNCTION OF JOB DESCRIPTION

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by the Board of Directors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Danville, PA 17821: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19