Service Manager

Our Service Manager is directly responsible for the overall appearance and maintenance of the property, through direct leadership of the Service and Hospitality teams; and collaborating to accomplish tasks related to upkeep, unit turn over, ongoing maintenance and repairs; and continuous emphasis on safety.

At MC Companies, we care about our employees and support a culture where everyone matters and works collectively to get the job done. Our employees are empowered to do what’s best for the customer and are enthusiastic about building loyalty for our brand and their community. If this is what you are looking for, then MC wants your unique and varied talents, experiences, and strong work ethic at our Henderson, NV community, The Hendry, as a Service Manager.   

MC Companies is a group of individuals who are united as a team, dedicated to providing our residents, associates, and investors, with an experience that is pleasant and rewarding, and provides lasting value. We are unified in our desire to accomplish those goals, and to do so all of us at MC have adopted certain Core Values. Our Core Values are what drive every decision and action you will take during your workday, and how we expect our teammates to act with everyone they encounter. We have five Core Values:

Be Positive – Every day, each of us come to work with a positive attitude.

Be Aware and Present - In each interaction throughout the day, we stay present with the person we are interacting with.

Be Open Minded - Being Open Minded means that while our own ideas are important, we are willing to consider someone else’s point of view. 

Be Giving - We at MC recognize that we are successful, not just because of our efforts and dedication, but because of the people that have come into our lives.

Be Respectful and Kind - In every interaction, we will show respect for each person, and we will take every opportunity to act thoughtfully, in a way that shows kindness and respect to all.

Our mission is to acquire sound, profitable real estate investments and manage them to the benefit of those we serve better than anyone in our industry.

Essential duties and responsibilities:

• Directs vendors engaged in ground maintenance activities, such as mowing lawns, trimming hedges, removing weeds, and raking and disposing of leaves and refuse.
• Directs service team engaged in general maintenance and upkeep of buildings and grounds, completing resident work orders, and preparing units for rent; in a timely manner.  Duties may include:
• Painting, plumbing, carpentry work, drywall, electrical, HVAC. 
• Cleaning and maintaining the pool by emptying skimmers, testing chemicals, and maintaining logs.
• Light electrical repairs on items such as, appliances, fixtures,     switches, outlets, circuits, and ensures that all routine lighting   inspections are completed and burnt-out bulbs are being replaced   as necessary.
• Door locks, re-keying, P.O. boxes, and locks.
• Following the service process through to completion and ensuring that work conforms to specifications and standards and ensures resident satisfaction.
• Directs team engaged in general housekeeping of units for rent and maintaining cleanliness of common areas, including buffing, dusting, sweeping, mopping, vacuuming, and other general cleaning.

• Directs workers assisting other departments as requested, including moving furniture and unloading and storing supplies.

• Maintains stocks of frequently used items to maintain workflow and take advantage of quantity buying power; requisitions equipment, tools, and supplies.

• Establishes or adjusts work procedures to meet production schedules.

• Ensures team assists in distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

• Assures quality and quantity of models and market ready units by walking them daily and communicating any service-related needs to the service team.

• Ensures team meets regularly to discuss safety; upholding policies of the community; work problems or concerns; professionalism; and achievement of work goals.

• Regularly evaluates team, praises, and disciplines where appropriate, in conjunction with company policies for such action.  Ensure actions are documented, and that communication with the supervisor and Human Resources is followed.

• Provides support to staff to encourage teamwork and lead as an example in creating a harmonious environment

• Analyzes and resolves work problems

• Maintains accurate records regarding preventive maintenance, work orders, apartment refurbishing, annual inspections, inventories and purchase orders.

• Assists in apartment check-in and check-out inspections.

• Ensures the MSDS’s are updated at all times.

Join us if you

• Want to be part of a Top 100 Companies to work for in Arizona

• Have strong communication, influencing and time management skills.

• Enjoy being part of a team.

• Have previous maintenance manager experience

• Have the availability and flexibility to work weekends and be on-call.

Benefits we can’t wait to share with you:

• Medical

• Dental

• Vision

• Short Term Disability (company paid)

• Life Insurance (company paid for employee)

• Supplemental Insurances - Accident, Hospitalization, Spouse and Family Life Insurance

• 401K with an employer match

• Generous Paid Time Off

This position is eligible for a monthly bonus based on property performance measures