BIOS Support Specialist

Job Description

McAllister Towing has provided superior tugboat service to New York Harbor since 1864, when Captain James McAllister, great-grandfather to current president Brian Buckley McAllister, bought his first sail lighter to carry cargo from Manhattan to Brooklyn. Today, McAllister's tugs provide a wide variety of services to the busy ports of New York and New Jersey, serving the most concentrated and affluent consumer market in the world and handling a significant part of the 16 million tons of cargo that passes through the port every year. In addition to ship docking services and general harbor assist work, New York based tugs are regularly employed in offshore towing along the entire East Coast. McAllister is proud of its long history in New York Harbor and continues to provide its clients and customers with the highest quality service. McAllister Towing is looking for a BIOS Support Specialist. Duties and responsibilities are outlined below :

Reports to : BIOS Director

Supervises : This role has no direct reports.

Description of Duties : This position provides support for HELM and other operations systems to accounting, sales, operations, and compliance personnel (e.g. General Managers, Payroll Managers, Dispatchers, etc.) by :

• Providing user training and support for operations systems.
• Deploying customer and customer deal updates to HELM to ensure the proper creation and processing of invoices.
• Performing quality assurance tasks across HELM data (e.g. Customer, Billing, Personnel, Rest Time, etc.)

Identifying suspect data; investigating and correcting confirmed erroneous data.

Cross department communication and working with senior management is essential for the position.

Minimum Requirements :

Physical Requirements :

Salary : Annual ($80,000.00 - $90,000.00)

FLSA Status : Administrative Exempt

Equal Employment Opportunity Employer :

We are an Equal Employment Opportunity ("EEO") Employer.

It has been and will continue to be a fundamental policy of McAllister Towing not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and / or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Salary : $80,000 - $90,000