Benefits :
- Retirement Plan
- Competitive salary
- Paid time off
About Us :
McAlpine and Associates American Family Insurance is not your average insurance agency. We’re a fast-growing, vibrant team that’s passionate about making insurance simple, accessible, and stress-free for our clients. From property and casualty to life and business insurance, we cover it all—and we do it with style. We’re looking for a motivated, organized, and detail-oriented superhero to join our team as our new Customer Service Account Manager . If you're ready to juggle a variety of tasks, assist clients, and keep our office running like a well-oiled machine, we want to hear from you!
What You’ll Be Doing :
Customer Service Extraordinaire :
Be the first point of contact for clients and provide exceptional customer service. Answer their questions, assist with policy info, quotes, claims, and reviews—basically, be their insurance go-to.Build lasting relationships with clients and always make sure they feel heard, valued, and well taken care of.Respond to calls, emails, and messages faster than a speeding bullet, ensuring clients’ needs are always met.Insurance Sidekick :
Assist in processing all things insurance—applications, renewals, endorsements, and cancellations. Accuracy is key!Help our agents by keeping client information up to date and ensuring policy details are spot-on.Be the backup support for policy updates, amendments, and more. You’re the person who ensures our policies are always in top shape.Team Collaboration Hero :
Keep the team on track by ensuring smooth workflow and effective communication. You’ll be the glue that binds everything together.Assist in onboarding and training new staff members on office processes and customer service standards. A positive team culture starts with you!Work alongside the agency owner, agents, and staff to make sure everything’s running like clockwork.Compliance & Licensing Champion :
Ensure that our agency adheres to all the regulations and industry standards. You’ll stay on top of licensing and compliance—leaving no room for errors.Maintain your P&C Insurance License and stay ahead of the game by continuing your professional development.What We’re Looking For :
You’ve Got :
Your Property and Casualty (P&C) Insurance License (This is a must!).At least 3 years of customer service experience (preferably in insurance or a similar field).A knack for multitasking and staying organized—even when things get a little chaotic.Strong communication skills (you’ll be speaking with clients, team members, and agents on the regular).Proficiency in Microsoft Office, Google Workspace, and agency management software (or at least a willingness to learn).A sharp eye for detail and accuracy—you spot the little things that make a big difference.Bonus Points For :
A Life Insurance License.Previous office management or supervisory experience.Familiarity with insurance products and services, including claims and underwriting.A problem-solving mindset—when things go sideways, you know how to turn them around.A love for working with a team and contributing to a positive work environment.Personal Attributes :
Highly motivated and ready to take ownership of your role.Amazing interpersonal skills—you’re a people person through and through.Calm, cool, and collected—no matter how busy the day gets.Eager to learn more about the insurance world and help clients navigate it with ease.Why Join Us?
Competitive salary and benefits package.Bonuses based on performance.Permissive time off because we believe in work-life balance!Opportunities for growth in a well-established, supportive team environment.A fun, collaborative workplace where your ideas are heard and appreciated.Continued professional development to help you grow in the insurance industry.If you're a motivated, organized, and licensed insurance professional who loves helping others and thrives in a fast-paced environment, we want you on our team!
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
