VISITOR SERVICES ASSISTANT

Job Summary
The Visitor Services Assistant is the receptionist and customer services representative at the Discovery Center Reception Desk and in the Science Store, and as needed in the office and/or other areas of the Discovery Center. The Visitor Services Assistant also provides support for Discovery Center programs, initiatives and financial tasks and first line security for the Center.

Responsibilities

Front Desk and Science Store

• Welcome visitors as they enter the Discovery Center; provide information and assist as needed. Inform and update visitors on Discovery Center, including programs, events, membership options and any delays/rescheduling.
• Perform accurate cash, check and PCI-compliant credit card transactions for reserved and walk-in sales including memberships and other programs. Monitor cash flow to ensure change-making ability. Reconcile drawer at shift change or at end of day and secure receipts.
• Act as first line of security - follow Discovery Center security procedures to always ensure safety of visitors and fellow staff members. Ensure that visitors pay admission and/or sign in as appropriate and that they behave appropriately in the Discovery Center foyer/reception area and ensure loss control in the Science Store (e.g., prevent shoplifting, damage to merchandise). Request security assistance as needed.
• Monitor reception area and reception area restrooms for clean, presentable state, spot cleans doors and windows in area as necessary, perform emergency cleaning when required, stock handouts and brochures in all public access areas.
• Stock merchandise in Science Store, keeping shelves always filled and merchandise displayed attractively. Unpack shipments, inventory shipment contents and stock in stockroom or tag and display in Science Store, as appropriate. Alert Science Store Manager when inventory in any area is too low for anticipated needs or is moving too slowly and specials/discounts may be advisable.
• Monitor Science Store retail space, stockrooms, office and surrounding area for clean, presentable state. Spot clean doors, windows, merchandise, counters and shelving in Science Store as necessary.
• Assist in Science Store as needed.
• Assist in marketing the Discovery Center’s membership program and other programs, through encouraging visitors to join as members and/or participate in other Discovery Center programs. Answer telephone, make reservations and over-the-phone sales, provide general information, direct phone calls to appropriate staff, take messages as needed.
• Assist with Discovery Center general information emails and on-line commerce.

Facilities and Events

• Reception duties as listed under Front Desk and Science Store.
• Lead or assist in set-up, coordination and breakdown of events as needed, so that the Discovery Center is prepared for the event, the event runs smoothly, and at the end, the Discovery Center is ready for the janitorial crew to perform its contracted maintenance duties.

General

• Comply with all Discovery Center policies and applicable local, state & federal rules and regulations including, but not limited to, health and safety policies and all civil rights laws.
• Other duties as assigned.

Qualifications

• MINIMUM QUALIFICATIONS:

Education: Graduation from high school or G.E.D. equivalent.

Experience: Six months’ experience in cashiering and accounting for daily receipts. Familiarity with computers and software systems.

LICENSE/CERTIFICATION REQUIRED: Valid New Hampshire driver's license or access to transportation. 

Desired Characteristics

Friendly, punctual, detail-oriented, problem-solver, enjoys challenges and working collaboratively and independently, good communication skills with both children and adults, willing to work a flexible schedule that may include days, nights and weekends. Willing and able to move and set up equipment and furniture.

Required 

• Able to work nights and weekends. 
• Willing to travel for outreach and professional development opportunities.  
• Attend professional development as scheduled.  
• Background checks will be completed on all employees. 
• Able to carry, transport and set up equipment, furniture and exhibit components weighing up to 50 pounds.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Relocate:

• Concord, NH 03301: Relocate before starting work (Required)

Work Location: In person

Salary : $15