Front Office Coordinator

Front Office Coordinator - Outpatient Services

Primary responsibility to manage the daily operations of the front office, ensuring a smooth and efficient workflow, supervising front desk staff, and scheduling coverage during all business hours. Includes ongoing analysis of front office processes and the implementation of innovative practices to optimize efficiency and ensure equitable access to services, evaluating current procedures to identify areas for improvement, utilizing technology to streamline operations, and implementing best practices that meet the diverse needs of clients and patients.

Full-time / Non-Exempt

Monday to Friday schedule

Hourly rate begins at $24.04

QUALIFICATIONS

Minimum of Associate degree and receptionist background required. Supervisory experience preferred. Organizational skills, attention to detail, amd ability to multitask is required. Must possess and demonstrate a high level of computer knowledge, including but not limited to Microsoft Office Suite. Excellent phone manner and communication skills are essential.

Physical Requirements : Prolonged periods of time sitting at a desk, using the phone, and working on a computer. Must be able to lift up to 20 pounds at times.

Valid Driver’s license required.

BENEFITS

• 4 Weeks of PTO that increases with years of service
• 11 Paid Holidays
• Medical & Dental Insurance - with large employer paid premium
• Life Insurance - 100% employer paid
• Voluntary Vision Insurance
• AFLAC Voluntary Benefits
• 403(b) Retirement Plan with employer match
• Tuition Reimbursement
• Tuition Discounts at participating schools
• Public Service Loan Forgiveness (PSLF)
• NHSC Federal Loan Repayment (for approved sites)
• Employee Assistance Programs (EAP)
• 2 Gym Membership Options

AGENCY OVERVIEW

The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services — prevention, treatment, recovery support, and community engagement — for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best-in-class care and the resources they need to heal and thrive.

KEY RESPONSIBILITES

Ensures that the front office staff is well-trained, informed, and aligned with organizational goals and values. By promoting an inclusive and accessible environment, the Front Office Coordinator contributes to enhancing the overall service experience and supporting the organization’s mission.

Train, supervise, and provide ongoing support to front desk staff, including scheduling of front desk coverage to ensure seamless operations and complete staff availability during business hours.

Responsible for the oversight and collection of co-pays, eligibility and verification of benefits across the agency . Verify state insurance coverage for client intake appointments; recheck monthly. Provide self-pay clients with sliding fee scale and application.

Centralized Scheduling Management : Responsible for maintaining and coordinating clinical and medical staff schedules to ensure optimal coverage and efficiency. This includes scheduling timely appointments for clients, managing appointment availability, and ensuring that all necessary resources are in place to meet client needs.

Full Job Description will be made available

Salary : $24