ASSISTANT MANAGER - TICKETING SERVICES

REPORTS TO: Manager of Ticketing Services

FLSA: Full-Time, Non-Exempt

PAY: $52,000-$58,240 annually (salary based on experience)

LOCATION: On-Site 100% Palm Desert, CA

JOB SUMMARY

The primary function of the Assistant Manager, Ticketing Services is to act as a professional front-facing lead representative of McCallum Theatre’s Ticketing Services team through phone, digital, and face-to-face patron interactions. They will assist with managerial functions on an as-needed basis, including training of the Ticketing Services team and delivering the highest customer service standards.

ESSENTIAL RESPONSIBILITIES

Ticketing Services

• Assist the Manager & Director of Ticketing Services in overseeing part-time seasonal staff.
• Collaborate with Manager & Director of Ticketing Services in oversight of functions and processes of the Ticketing Services department.
• Act as “Manager on Duty” for assigned performances.
• Support the Manager of Ticketing Services in training all new hires in the Ticketing Services team.
• Address incoming calls, assist walk-up customers and respond to emails, in a timely manner.
• Sell, exchange, and process returns on tickets for all performances.
• Adhere to proper procedures for handling cash, checks, and credit card transactions.
• Take the initiative to stay up to date on all McCallum Theatre policies & educate part time staff.
• Maintain accurate patron records by cleaning up entries and updating names, addresses, phone numbers, and emails.
• Maintain organization within the Ticketing Services department, updating signage and keeping the area tidy and free from clutter.

Reporting and Administrative

• Collaborate with the Manager of Ticketing Services to develop documentation for best practices for Tessitura regarding various ticketing initiatives, including gift certificates, promotions, exchanges, and more.
• Manage customized reports as assigned focused on ticketing performance.
• Assemble ticket orders and promotional materials for distribution.
• Participate in scheduled training sessions, company meetings, and other events as assigned.
• Promote and support McCallum Theatre’s mission, vision, and values.
• Carry out additional tasks as assigned.

MINIMUM REQUIREMENTS

Qualifications

• Commitment to the highest standards of customer service
• Technology savvy, a quick learner with interest in learning new software
• Experience with Word, Excel, and Outlook; knowledge of Tessitura ticketing software a huge plus
• Must have excellent verbal and telephone etiquette, communication, and interpersonal skills
• Able to lift to 25 lbs. as needed
• Evening, weekend, and holiday availability required.

PREFERRED QUALIFICATIONS

• Associate’s degree or at least 6 months management experience in a related field.
• Knowledge of the Tessitura ticketing system or other ticketing platform.
• Event management experience preferred
• Experience in ticketing preferred, background in performing arts and/or non-profit organizations a plus
• Background in performing arts and/or non-profit organizations a plus

WORK ENVIRONMENT

This position offers a dynamic work environment with the opportunity to contribute to the success of a dedicated and mission-driven team.

WORK AUTHORIZATION/SECURITY CLEARANCE

Proof of eligibility to work in the United States
Criminal, Civil background check will be performed

An equal opportunity employer/Drug Free Workplace

AAP/EEO Statement

McCallum Theatre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ABOUT THE MCCALLUM THEATRE

McCallum Theatre is a renowned non-profit performing arts theater dedicated to enriching the cultural life of our community through a diverse program of world-class entertainment, education, and community engagement. Our mission is to provide a world-class platform for artists while enhancing the cultural experience for our patrons and supporting our local community. To learn more visit www.mccallumtheatre.org.

TO APPLY

Please send the following to Linda Bowlen, Director-Ticketing Services, at lbowlen@mccallum-theatre.org. (No phone calls, please.)

• Cover letter sharing why you are passionate about this employment opportunity.
• Current resume.

Job Type: Full-time

Pay: $52,000.00 - $58,240.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Vision insurance

Work Location: In person

Salary : $52,000 - $58,240