Database Operations Specialist

REPORTS TO: Director – CRM Strategy/Data Operations

FLSA: Full-Time, Exempt

PAY: $56,000-$66,000, Annually

LOCATION: On-Site 100% Palm Desert, CA

JOB SUMMARY

The Database Operations Specialist ensures the highest standards of data integrity by maintaining, organizing, and verifying the accuracy of all donor and constituent information within the database. This role requires expertise in data entry, gift processing, donor acknowledgment, and record management. The Database Operations Specialist is also responsible for linking membership and event information, conducting constituent research, and ensuring proper coding of all records to support the organization’s goals and operations.

ESSENTIAL RESPONSIBILITIES

Data Maintenance & Accuracy:

• Perform routine audits and data verification to ensure the accuracy and integrity of all data entered into the system.
• Ensure all records are properly updated and aligned with current data standards and protocols.

Gift Processing & Acknowledgment:

• Process donations, ensuring the timely and accurate recording of donor information and transactions.
• Ensure accurate donor acknowledgment letters and receipts are generated and sent in a timely manner.

Constituent Record Management:

• Create, update, and maintain constituent records, ensuring data is current and complete.
• Research and verify constituent details, including contact information, giving history, and engagement records.
• Monitor and maintain proper coding of constituent records to facilitate accurate reporting and segmentation.

Membership & Event Linking:

• Ensure seamless linking of membership and event information to constituent records.
• Ensure all event and membership data is properly reflected and updated in the database, maintaining accurate engagement history.

Research & Data Enrichment:

• Conduct research to enrich constituent profiles, gathering relevant details on donors and potential prospects.
• Work closely with the fundraising and membership teams to ensure accurate and up-to-date information for solicitation and engagement strategies.

System & Process Improvement:

• Regularly review and refine data entry processes to improve efficiency and accuracy.
• Collaborate with cross-functional teams to ensure smooth integration of various systems and tools used for database management.

Reporting & Data Extraction:

• Assist with generating reports related to donor activities, memberships, events, and other data points as required by management and leadership.
• Ensure data is correctly categorized and easily accessible for decision-making and strategic planning.

MINIMUM REQUIREMENTS

• Proven experience in database operations, data entry, or a related field, ideally within a nonprofit or fundraising environment.
• Strong attention to detail and commitment to data accuracy and integrity.
• Proficiency in database management software (e.g., Salesforce, Tessitura, Raiser’s Edge, or similar).
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects.
• Knowledge of gift processing, donor acknowledgment processes, and membership/event management systems.
• Excellent research skills and the ability to enrich and validate constituent records.
• Strong written and verbal communication skills, with an ability to work collaboratively across teams.

PREFERRED QUALIFICATIONS

• Bachelor’s degree or equivalent experience in a related field.
• Experience in nonprofit fundraising or donor relations.
• Familiarity with data security protocols and best practices for database management.

WORK ENVIRONMENT

This position offers a dynamic work environment with the opportunity to contribute to the success of a dedicated and mission-driven team. The Database Operations Specialist plays a crucial role in ensuring the accuracy and integrity of our constituent database, which directly supports the organization's ability to engage and cultivate long-term relationships with donors, members, and other key stakeholders.

WORK AUTHORIZATION/SECURITY CLEARANCE

Proof of eligibility to work in the United States Criminal, Civil background check will be performed An equal opportunity employer/Drug Free Workplace

AAP/EEO Statement

McCallum Theatre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ABOUT THE MCCALLUM THEATRE

McCallum Theatre is a renowned non-profit performing arts theater dedicated to enriching the cultural life of our community through a diverse program of world-class entertainment, education, and community engagement. Our mission is to provide a world-class platform for artists while enhancing the cultural experience for our patrons and supporting our local community. To learn more visit www.mccallumtheatre.org.

TO APPLY

Please send the following to Dawn Plonski, Director – CRM Strategy/Data Operations, at dawn@mccallum-theatre.org

1. Cover letter sharing why you are passionate about this employment opportunity.

2. Current resume.

Job Type: Full-time

Pay: $56,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $56,000 - $66,000