Job Description
Job Description
We are seeking a dedicated and results-oriented Yard Project Assistant Superintendent to lead and manage our field service team. The Field Assistance Superintendent will oversee field operations, ensuring timely and high-quality service delivery, customer satisfaction, and efficient team performance. This role involves coordinating resources, managing client relationships, and optimizing workflows to maintain operational excellence.
Key Responsibilities :
Team Leadership :
- Supervise, train, and mentor a team of field service technicians.
- Schedule and assign tasks to ensure coverage and service quality.
- Foster a positive team culture and promote professional development.
Operational Management :
Oversee day-to-day field operations and ensure compliance with company policies and safety standards.Develop and implement standard operating procedures (SOPs) to enhance efficiency and service quality.Monitor key performance indicators (KPIs) and prepare regular performance reports.Customer Relations :
Serve as the primary point of contact for escalated customer issues and ensure prompt resolution.Build and maintain strong relationships with clients to enhance customer loyalty.Collaborate with sales and customer service teams to identify client needs and deliver tailored solutions.Resource Management :
Manage inventory, tools, and equipment required for field operations.Coordinate logistics and travel arrangements for the field team as needed.Optimize resource allocation to balance workload and minimize costs.Continuous Improvement :
Identify opportunities for process improvements and implement changes to enhance customer service.Stay updated on industry trends, new technologies, and best practices.Lead initiatives to upgrade skills and certifications for field technicians.Qualifications :
Education : Bachelor’s degree in business, operations management, engineering, or a related field (preferred).Experience :
Minimum of 5 years of experience in field service or operations, including at least 2 years in a leadership role.Proven experience managing field teams and coordinating large-scale service operations.Skills :
Strong leadership and team management abilities.Excellent organizational, problem-solving, and decision-making skills.Effective communication and interpersonal skills.Proficiency in service management software and tools.Ability to handle pressure and manage multiple priorities.Work Environment :
Field-based role with regular site visits and occasional travel.Requires flexibility to work outside standard hours as needed.McCarthy Building Companies is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.
