Installation Coordinator

Installation Coordinator Responsibilities

• External and internal customer contact
• Reviewing and booking orders from the sales team
• Purchasing product from vendors and our corporate manufacturing facilities
• Recording key dates and activities related to orders
• Scheduling and releasing completed product
• Scheduling of Value Add and Pre-finish
• Coordinating delivery of customer orders
• Collects customer payments following installation or delivery as needed
• Managing recovery process for shortages and damaged product
• Ordering parts and/or scheduling service appointments as needed
• Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits
• Resource for PQM and product offering questions
• Provide field support to our independent contractors

Education and Experience

• High school diploma or GED required.
• AA or Technical degree preferred, 1-2 year’s customer service, or general business experience preferred.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
  • Project coordination: 1 year (Preferred)
  • Construction: 1 year (Preferred)

Installation Coordinator Qualifications

• Excellent verbal and written English language skills
• Good public relations, public speaking, and customer service skills
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
• Prior knowledge of general construction applications and terminology and/or windows and doors applications or components is preferred.
• Must be a team player and exhibit a strong desire to learn and promote self-growth.
• Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.
• Attention to detail is required.
• Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines.
• Must be able to develop trust and confidence of customers, coworkers and managers.
• Must present in a clean and neat physical appearance.
• Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
• Must display excellent phone and email etiquette.
• The employee must occasionally lift and/or move up to 25 pounds unassisted.