What are the responsibilities and job description for the Installation Coordinator position at Integrity Trade Services?
Job Description
Job Description
Installation Coordinator - Starting at $21 / hr!
This position is a direct hire opportunity!
Integrity Trade Services is hiring an Installation Coordinator for our window and door client to start immediately starting at $21 / hr!. Receive comprehensive benefits through our client upon hire!
Responsibilities :
The Installation Coordinator position is generally assigned to a specific segment of business. The Installation Coordinator is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. This position is responsible for ensuring that each detail in the customer's order is addressed by managing orders from the point of contract through final resolution, which may include post installation and / or service issues. Works closely with sales teams, order fulfillment teams and subcontracted installers to achieve and provide excellent customer satisfaction. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity.
- External and internal customer contact
Reviewing and booking orders from the sales team
Purchasing product from vendors and our corporate manufacturing facilities
Recording key dates and activities related to orders
Scheduling and releasing completed product
Scheduling of Value Add and Pre-finish
Coordinating delivery of customer orders
Collects customer payments following installation or delivery as needed
Managing recovery process for shortages and damaged product
Ordering parts and / or scheduling service appointments as needed
Processes factory credits to Pella Corporation and provides follow up / revision to pending or denied credits
Resource for PQM and product offering questions
Provide field support to our independent contractors
Location : Indianapolis, IN
Schedule / Shift Details : Monday-Friday, 8AM-5PM
Qualifications :
High school diploma or GED required.
AA or Technical degree preferred, 1-2 year’s customer service, or general business experience preferred.
Prior knowledge of general construction applications and terminology and / or window and door applications or components is desirable but not required.
Project coordination : 1 year (Preferred)
Construction : 1 year (Preferred)
Excellent verbal and written English language skills
Good public relations, public speaking, and customer service skills
Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
Prior knowledge of general construction applications and terminology and / or windows and doors applications or components is preferred.
Must be a team player and exhibit a strong desire to learn and promote self-growth.
Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.
Attention to detail is required.
Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines.
Must be able to develop trust and confidence of customers, coworkers and managers.
Must present in a clean and neat physical appearance.
Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Must display excellent phone and email etiquette.
The employee must occasionally lift and / or move up to 25 pounds unassisted.
Benefits :
Solid benefits package - Medical, Dental, Vision, Life insurance, STD, LTD, and Accident and Critical Illness reimbursement plans
A company matching 401k plan
A winning culture with low turnover
Job Training
Paid time off in first year
Why choose Integrity Trade Services?
At ITS, we offer our employees a competitive salary paid weekly and a comprehensive benefits package, including medical, dental, and vision insurance.
Interested? Want to Learn More?
Reach out to Tracie Metcalf at t.metcalf@itsstaffing.com or call 219-237-4740!
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
Salary : $21
