What are the responsibilities and job description for the Service Customer Service/BDC position at McCombs Ford West?
the Full job description
McCombs Ford West is seeking energetic, motivated individuals to join our Business Development Center as a Service Business Development Representative. We are looking for someone to be available from 11-7, Saturdays included.
Experienced Automotive Service BDC Representative Responsibilities:
- Manage incoming internet and phone inquiries and proactively pursue additional customer leads
- Set appointments
- Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
- Provide superior customer service and achieve the highest degree of customer satisfaction
- Work in close partnership with Service Advisors
- Meet specified monthly targets and goals
- Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude
Experienced Automotive Service BDC Representative Preferred Skills and Experience:
- Prior customer relations or BDC experience preferred
- 1-2 years of experience; experience in an automotive setting preferred
- High school diploma or GED equivalent
- Excellent customer relationship skills
- Self-starter, motivated and success driven
- Confident, positive and high energy presence
- Strong communication skills
- Team-oriented with a desire to achieve both individual and collective goals
- Valid driver's license
- Must be able to pass background and drug screenings
Experienced Automotive BDC Representative Benefits:
- Medical and dental benefits
- Vacation and Holiday Pay
- 401K with company match
About Our Company:
McCombs Automotive Group's culture of "Driven to Serve" and a commitment to transparency enables us to provide exceptional service and superior value for our customers. Our rapidly expanding business provides significant opportunity for learning, training and career growth for our team. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, dental, 401K with matching, paid time off) and a professional, team- oriented and promote from within culture.
Job Types: Full-time, Part-time
Pay: $13.81 - $15.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Night shift
- Weekends as needed
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- San Antonio, TX 78238 (Required)
Work Location: In person
Salary : $14 - $16
