APEX Technology Support Engineer

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a APEX Technology Support Engineer.

The Technology Support Engineer is responsible for the after-sale performance and technical support of all SmartGrade™ and integrated grade control equipped machines. This position must have a highly technical understanding of the John Deere SmartGrade™ system, as well as applicable Topcon™ products that work in conjunction with SmartGrade™ equipped machines. This person must be able to diagnose and resolve issues both on-site and/or remotely and follow the issue(s) to resolution. This position will require a working understanding of other types/brands of integrated grade control (IGC) systems as well as other related construction technology solutions and should be able to trouble shoot as it relates to John Deere and SmartGrade™. This position will work with management to provide or assist in providing extensive training both internally and externally for the operation and support of SmartGrade™ and related grade control products.

Essential Duties and Responsibilities (not in order of priority):

• Support construction sites for automated machine control and construction layout
• Support and diagnose SmartGrade™ and related grade control issues and make appropriate repairs
• Communicate effectively with John Deere and other applicable technical support personnel to successfully resolve customer’s issues from start to finish
• Consistently demonstrate and utilize remote support tools such as John Deere SmartGrade Remote Support or equivalent 3rd party software whenever applicable
• Communicate developing or existing hardware/software concerns related to SmartGrade™/IGC to appropriate MCF departments
• Actively support the Precision Technology Manager and territory managers within their respective areas to promote, demo and sell SmartGrade™ machines
• Assist in training territory managers to conduct SmartGrade™ demonstrations
• Complete & maintain all OEM and government certifications expected or required
• Plan, prepare, and conduct in-field demonstrations and classroom training of grade control solutions for both construction professionals and MCF staff as required
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Seek additional sales, parts, and service opportunities for MCF and report those prospects to the appropriate parties

Education, Skills & Knowledge Required:

• 4 yr Degree is not required, its recommended, in an Engineering/Technology/Marketing discipline or equivalent experience
• 5 years preferred of Topcon Machine Control and Construction experience
• Experience with construction layout using GNSS or Robotic Total Stations. Knowledge of site blueprints, grade stakes, and construction workflows
• Familiarity with Topcon, Trimble, and/or Lecia technologies
• Enthusiasm for technology and heavy equipment
• Strong problem solving and analytical skills
• Ability to execute training in small group or one on one settings
• Willingness to travel within assigned territory (Up to 75%)
• Ability to stand or sit for prolonged periods of time
• Able to lift to 30lbs

Benefits:

• Paid Time Off—-80 Hours in the first year
• Medical, Dental, Vision, Short and Long-Term Disability Insurance
• 401K with Employer match
• $50,000 company paid Life Insurance Policy
• Ongoing Training

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.