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HVAC Scheduling & Parts Coordinator

McCrea Equipment Company, Inc.
Greencastle, PA Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 4/26/2025

Job Description

Job Description

Join Our Customer Service Team Today!

Are you a dynamic and versatile professional looking for a role that blends customer service with parts coordination? McCrea Heating and Air Services is seeking a Scheduling & Parts Coordinator to join our team! If you have a knack for organization, enjoy assisting customers, and can effectively work with vendors and technicians, this is the perfect opportunity for you.

Key Responsibilities :

  • Customer Service & Scheduling :

Answer incoming calls and emails, assisting customers with professionalism and efficiency.

  • Schedule service appointments, sales consultations, and inspections.
  • Provide customers with detailed information about services, pricing, and promotions.
  • Conduct follow-ups for appointment confirmations, renewals, and service agreements.

    • Parts Coordination & Vendor Relations :

    Order HVAC parts and supplies based on technician needs and customer requirements.

  • Work closely with technicians to ensure the correct parts are available for scheduled jobs.
  • Manage warranty part returns and handle vendor communications efficiently.
  • Track inventory, process orders, and maintain accurate records of parts and returns.

    • Qualifications :

  • Minimum of 2 years customer service experience , preferably in the HVAC or a related industry.
  • Strong multitasking and organizational skills to handle both customer service and parts management duties.
  • Excellent communication skills to interact with customers, technicians, and vendors effectively.
  • Experience with scheduling software (such as ServiceTitan) and Microsoft Office (Word, Excel).
  • Ability to adapt in a fast-paced environment and manage competing priorities.
  • Basic understanding of HVAC parts and equipment is a plus but not required.

    • Benefits :

  • 401(k) Retirement
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • AFLAC
  • Short Term Disability Insurance
  • Life Insurance
  • Paid Time Off

    • Join McCrea Equipment Company, Inc., a family-owned business since 1936 serving Northern Virginia, Pennsylvania, Maryland, and Delaware. We offer a supportive environment that values your contribution and fosters career growth. Discover why McCrea is an amazing place to build your career!

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