What are the responsibilities and job description for the Customer Service Representative position at McCrea Heating and Air Conditioning?
Join Our Customer Service Team Today!
Are you passionate about providing exceptional customer service and looking to join a company that values your skills and fosters growth? McCrea Heating and Air Services is hiring a Customer Service Representative to be the friendly and knowledgeable voice our customers rely on. We're a family-owned business that invests in our people and creates opportunities for career advancement. If you thrive in a fast-paced, team-oriented environment, we want to hear from you!
Key Responsibilities :
- Customer Interaction : Respond to incoming calls, emails, and service requests with professionalism and efficiency.
- Scheduling : Arrange service appointments, sales consultations, and inspections, providing detailed cost and service information.
- Promotions : Educate customers about Service Agreements, membership benefits, and current specials.
- Follow-Ups : Make outbound calls for scheduling, renewals, confirmations, and more.
- Data Manageme nt : Maintain accurate customer records, process orders, and track service details.
- Issue Resolution : Escalate unresolved issues promptly to ensure customer satisfaction.
- Sup port : Assist with product inquiries, distribute customer communications, and manage seasonal reminders and surveys.
Required Skills and Qualifications :
Physical Demands :
Benefits :
Join McCrea Equipment Company, Inc., a family-owned business since 1936 serving Northern Virginia, Pennsylvania, Maryland, and Delaware. We offer a supportive environment that values your contribution and fosters career growth. Discover why McCrea is an amazing place to build your career!