What are the responsibilities and job description for the Client Service Representative position at MCCS National?
Company Overview
MCCS National is a leading firm in insurance claim management, dedicated to helping homeowners and contractors navigate the complexities of insurance claims with integrity and precision. Our mission is to provide transparent, client-focused service while ensuring compliance with building codes and achieving the best outcomes for our clients.
Summary
We are seeking a Customer Service Representative to join our team at MCCS National. In this role, you will be instrumental in fostering strong client relationships and providing exceptional support throughout the insurance claims process. Your contributions will directly impact our clients' experiences and satisfaction.
Responsibilities
- Serve as the primary point of contact for clients, addressing inquiries and providing support throughout the claims process.
- Assist clients in understanding their insurance policies and the claims process to ensure clarity and transparency.
- Maintain accurate records of client interactions and claims progress using our internal systems.
- Collaborate with estimators and file agents to ensure timely communication of claim details to clients.
- Provide feedback to management on client concerns and suggestions for service improvement.
- Participate in training sessions to enhance product knowledge and customer service skills.
Requirements
- Proven experience in customer service or client relations, preferably in the insurance or financial services industry.
- Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Familiarity with customer relationship management (CRM) software is a plus.
- A proactive attitude towards problem-solving and client advocacy.
If you are passionate about helping others navigate their insurance claims with confidence, we invite you to apply today and become a valued member of our team at MCCS National!
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Compensation Package:
- Bonus opportunities
- Quarterly bonus
- Yearly bonus
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $19
