What are the responsibilities and job description for the Client Service Representative position at VCA North Academy Animal Hospital?
JOIN OUR FAMILY!
VCA North Academy Animal Hospital is a complete small animal veterinary facility. We offer many important specialty services such as laser therapy, dentistry, digital x-ray, and ultrasound. Our hospital has been serving our community for over 50 years. We have built a practice that values learning and growth. We believe in providing the best possible care to our patients. Our tight knit community is a great place to call home.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why Join the VCA North Academy Animal Hospital Family?
We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!
- Access to the people and financial resources of a large veterinary community
- Leadership opportunities
- Career development programs
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Continuing education allowance
- Tuition support and sponsorships
- Veterinary Technician license reimbursement
- Free mental health and wellness subscriptions (Head Space)
- Referral bonuses
- Competitive wage
- Medical, dental & vision insurance
- Generous pet care discounts
- Life, long and short term disability insurance
- Paid parental leave
- Paid vacation and sick time
- 401(k)
- Full-time positions available
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Ranging from $16.50-18.50/hr, determined on experience.
Full time, 8-10 hour shifts, 4-5 days per week. Some weekend days required.
Job Type: Full-time
Pay: $16.50 - $18.50 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Weekends as needed
Ability to Commute:
- Colorado Springs, CO 80918 (Required)
Ability to Relocate:
- Colorado Springs, CO 80918: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $19