What are the responsibilities and job description for the File Agent Trainee position at MCCS National?
At MCCS National, our File Agents are key to the success of our claims processing operations. In this role, you’ll take on avital position, coordinating with estimators, negotiating estimates with adjusters and supervisors, and maintaining the integrity of client files.
Your responsibilities will include managing file activities, ensuring documentation is complete and accurate, and working towards achieving monthly invoiced file targets. If you’re driven, detail-oriented, and ready to make a meaningful impact, we invite you to join our dedicated and growing team.
Become a Team Member!
Become part of the dynamic and fast-growing team at MCCS National, where innovation meets dedication. We specialize in simplifying the complexities of the insurance claims process, ensuring homeowners receive unparalleled support and expert guidance during pivotal moments. With a strong commitment to excellence and a homeowner-first approach, we take pride in making a meaningful impact every step of the way.
Qualifications
- High school diploma or equivalent.
- Previous experience in file management and/or document control preferred.
- Experience in a calling or insurance claim related
- position.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities, with a proven ability to manage time effectively.
- Demonstrates good character, reliability, and a positive attitude in all aspects of work.
- Excellent attention to detail and accuracy in data entry and recordkeeping.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with team members.
- Ability to work independently and proactively, with a commitment to meeting deadlines and achieving goals.
Role and Responsibilities
- Coordinate with estimators to understand and negotiate provided estimates effectively.
- Engage in in-depth discussions with adjusters and supervisors to negotiate favorable resolutions for claims.
- Conduct quality follow-up calls to insurance companies to gather information on claim statuses to ensure timely processing and resolution.
- Maintain file integrity by ensuring accurate documentation and adherenceto company guidelines.
- Manage and oversee associates who perform file activities, providingguidance and support as needed.
- Answer and direct phone calls professionally, providing assistance to callersor redirecting them to the appropriate team member.
- Research and gather data to ensure file completion and maintain accuracy throughout the claims process.
- Keep files organized by verifying all column information is correctly filled and resolving any inconsistencies.
- Contribute to maintaining a clean and professional office environment, ensuring the workspace remains tidy andwelcoming.
- Bridge emails into the appropriate files to maintain organized and accessible records.
Why Us?
At MCCS National, we pride ourselves on fostering a dynamic and supportive workplace where your skills and contributions are truly valued. As a member of our team, you will play a pivotal role in driving our success while gaining opportunities for personal and professional growth. If you’re seeking a rewarding career with a team of industry leaders, we invite you to apply and become an integral part of our mission.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Colorado Springs, CO 80905 (Required)
Work Location: In person
Salary : $18
