What are the responsibilities and job description for the Follow Up Liaison position at MCCS National?
At MCCS National, the Follow-Up Liaison plays a pivotal role in driving the success of our claims process. In this position, you will take the lead in ensuring claims progress seamlessly by conducting high-quality follow-up calls with insurance companies, confirming receipt of new submissions, and tracking depreciation releases.
Your attention to detail and proactive approach will ensure all necessary documentation is received and reviewed in a timely manner. Additionally, you'll serve as a mentor and point of contact for Follow-Up Liaison Trainees, fostering a collaborative and efficient workflow.
If you're ready to make a meaningful impact and grow with a dynamic team, we encourage you to apply today!
Become a Team Member!
Become part of the dynamic and fast-growing team at MCCS National, where innovation meets dedication. We specialize in simplifying the complexities of the insurance claims process, ensuring homeowners receive unparalleled support and expert guidance during pivotal moments. With a strong commitment to excellence and a homeowner-first
approach, we take pride in making a meaningful impact every step of the way.
Qualifications
- High school diploma or equivalent.
- Previous experience in a calling or insurance claims role. not required.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities, with a proven ability to manage time effectively.
- Demonstrates good character, reliability, and a positive attitude in all aspects of work.
- Ability to work independently while also collaborating effectively as part of a team.
Role and Responsibilities
- Answer and direct phone calls professionally, providing assistance to callers or redirecting them to the appropriate team member.
- Conduct quality follow-up calls to insurance companies to gather information on claim statuses.
- Verify receipt of new submissions and follow up on any submitted documentation.
- Coordinate follow-up calls for reviewing documents and confirming their receipt and review.
- Monitor and track depreciation releases to ensure timely processing.
- Research and gather data to ensure file completion and maintain accuracy throughout the claims process.
- Keep files organized by verifying all column information is correctly filled and resolving any inconsistencies.
- Contribute to maintaining a clean and professional office environment, ensuring the workspace remains tidy and welcoming.
- Bridge emails into the appropriate files to maintain organized and accessible records.
Why Us?
At MCCS National, we pride ourselves on fostering a dynamic and supportive workplace where your skills and contributions are truly valued. As a member of our team, you will play a pivotal role in driving our success while gaining opportunities for personal and professional growth. If you’re seeking a rewarding career with a team of industry leaders, we invite you to apply and become an integral part of our mission.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Colorado Springs, CO 80905 (Required)
Work Location: In person
Salary : $18
