What are the responsibilities and job description for the Customer Experience Representative position at McCue Corporation?
At McCue Corporation, we are seeking a highly skilled Customer Experience Representative to support and maintain strong relationships with our customers, sales teams, and project managers. As the main point of contact for our Retail and Industrial Safety customers, you will be responsible for ensuring exceptional service with every order and inquiry.
Key Responsibilities
- Deliver responsive and attentive service for all customer orders and inquiries.
- Work closely with the sales team to exceed territory goals and customer expectations.
- Resolve problems and complaints effectively to create a positive customer experience.
- Build and maintain strong customer relationships to foster loyalty.
Key Activities
- Respond to all customer and sales inquiries within 24 hours.
- Set clear and realistic customer expectations and communicate available solutions.
- Collaborate with sales teams to ensure customer satisfaction.
- Provide accurate and timely updates on order status.
Critical Success Factors
- Respond to customer inquiries within 24 hours with complete accuracy.
- Troubleshoot and resolve issues quickly and effectively.
- Maintain a 99% order accuracy rate.
