What are the responsibilities and job description for the Service Advisor/Writer position at McDonald Ford?
Overview
We are seeking a dedicated and knowledgeable Service Writer to join our automotive service team. The ideal candidate will serve as a vital link between our customers and service technicians, ensuring that all customer needs are met with exceptional service. This role requires strong communication skills, a solid understanding of automotive services, and the ability to provide accurate estimates while upselling additional services when appropriate.
Duties
- Greet customers in a friendly and professional manner, assessing their automotive service needs.
- Document customer concerns and relay information to service technicians for accurate diagnostics.
- Prepare detailed service estimates based on customer requests and vehicle diagnostics.
- Provide clear explanations of services needed and recommend additional services as appropriate.
- Maintain accurate records of customer interactions and service transactions.
- Coordinate with service technicians to ensure timely completion of repairs and services.
- Follow up with customers regarding their vehicle status and ensure satisfaction upon completion of services.
- Manage the workflow in the service department to optimize efficiency and productivity.
Requirements
- Proven experience in automotive service or related fields is preferred.
- Strong knowledge of automotive diagnostics, tire service, and auto estimating processes.
- Excellent customer service skills with the ability to build rapport with clients.
- Experience in upselling automotive services is a plus.
- Ability to effectively communicate technical information to customers in an understandable manner.
- Proficiency in using automotive software systems for documentation and record keeping.
- Strong organizational skills with attention to detail to manage multiple tasks efficiently.
- A background in automotive sales or experience working as a service technician is advantageous.
Join our team as a Service Writer, where your expertise will contribute significantly to our commitment to providing top-notch automotive services. We look forward to welcoming a motivated individual who is passionate about delivering exceptional customer experiences.
Job Type: Full-time
Pay: $55,875.00 - $69,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $55,875 - $69,000