Conference Center Event Specialist

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description

We are seeking an experienced Events Specialist to support the MHQ Conference Center and events held at MHQ. A successful candidate for this role will provide an unparalleled level of customer service, strong attention to detail and the ability to succeed in a fast-paced environment.

Role Responsibilities:

• Manage onsite meetings and events
• Partner with internal Employee Experience team members to create, plan and elevate employee events and experiences within MHQ and our other corporate offices
• Daily interface with internal clients helping to support effective execution of events at MHQ (including corporate meetings, employee events, HU graduations, and more)
• Work cross functionally with various internal/external partners (Conference Center team, Agency 123, A/V provider, Catering Etc.)
• Manage the relationship with our exclusive catering company, including menu selection, set up and removal of catering. Process all billing for catering services
• Develop and maintain knowledge of technology and/or software solutions in support of meeting scheduling, planning and execution. EMS and CVENT knowledge are a plus
• Create/collect customer satisfaction survey for clients to determine areas of success and areas of improvement
• Stay on top of industry standards and trends related to core responsibilities; provide recommendations for and support implementation of process improvements that will help meetings and events run efficiently and enhance the customer experience
• Promote a positive team environment, display the Core Values of McDonalds

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $30.58 – $36.69 per hour
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Ability to work onsite at MHQ
• Ability to have a flexible work schedule, some evenings and weekends required based on event bookings
• Event/project management and critical thinking skills are a key element of success in this role
• Ability to communicate effectively and professionally with all levels of management, written and verbal
• Ability to adapt to a constantly evolving business and work environment
• 3 years of event planning and execution or leading a conference center
• Food & beverage experience would be a plus
• Hospitality/event planning degree/certificate preferred

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.