Senior Director, Operations Excellence

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

The Senior Director, CPP Operations Excellence (OpEx) will serve as the Chief of Staff for the Consumer Products & Platforms (CPP) team, the largest function within Global Technology. This strategic role is pivotal in ensuring the seamless execution of the organization's most critical initiatives, driving value realization, and fostering a high-performance culture.

Accountabilities & Responsibilities:

• Lead a team of directors and managers – provide strategic vision for the department while also balancing near term deliverables
• Collaborate with the SVP to develop, execute and monitor strategic plans, ensuring alignment with organizational objectives and being the voice of the organization in meetings and discussions as needed
• Work closely with Global Technology leaders and cross-functional teams to drive initiatives, influence outcomes, and ensure cohesive execution
• Create, implement, and oversee value realization efforts for CPP programs
• Anticipate potential risks and develop mitigation strategies to ensure successful project outcomes.
• Develop and evaluate business cases and effectively advocate for necessary investments.
• Oversees financial stewardship in partnership with Finance team including budget management, financial planning and resource allocation to ensure optimal use of funds and alignment with strategic goals
• Develop communications with a clear focus on improved transparency and strategic alignment
• Drives the preparation and facilitation of executive meetings, strategic off-sites, and quarterly business reviews.
• Develop, implement, and refine processes and routines to enhance operational efficiency and effectiveness across the team.
• Define, track, and operationalize KPIs to measure success and drive continuous improvement.
• Deliver concise, compelling, data driven business recommendations as you update the leadership team and decision-makers on project status and progress
• Ensure professional development, performance management and succession planning activities to build and retain a high-performing team.
• Foster a positive, inclusive, and collaborative team culture that aligns with the organization's values and mission.
• Establish practices to embed and include industry trends and competitive research in CPP.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $193,610 - $251,690 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Bachelor's degree or higher
• 15 years’ experience working in business, technology, organizational effectiveness, organizational excellence, business process optimization, continuous improvement, or other related areas.
• Experience at Director level or equivalent with a variety of organizational practices, including strategic work, financial management, operations excellence, and organizational practices.
• Exceptional communication skills, including written deliverables, oral presentations, and the ability to facilitate crucial conversations at all levels of the organization
• Superior organizational skills are critical to establish and meet deadlines, communicate strategy up, out, and down, and to ensure overall CPP is prepared and resourced to meet strategic objectives.
• Capable of being structured and methodical, while also flexible and adaptable to changing organization needs, technology innovation, and organizational transformation.
• Able to navigate complexity, various stakeholder needs, while delivering tangible outcomes.
• Proven track record of developing and implementing successful operations excellence strategies including operating model, core processes, meetings and events, cross functional initiatives, communications and liaison activities.
• Ability to work across diverse teams to enable change and establish operational cadences.
• Able to specifically partner with peer and senior leaders in Global Technology, Strategy and Planning, Financial Planning and Analysis, Human Resources Management, and Operational Excellence.
• Aware of industry and technology trends, and open to cultivating ideas of adoption and innovation.
• Experience as director or equivalent role in building culture across the team and organization.
• Demonstrated combination of education and years of director level experience showing ability to collaborate with senior leader teams, provide strategic recommendations, and execute action.
• Comfortable working across local and international teams, on-site, hybrid, and virtual environments.
• Able to work with Microsoft Office Suite (Office 365 / O365, including Teams, SharePoint, Word, Excel, PowerPoint, OneNote), and oversee team members working in these applications.
• Comfortable to use, navigate, or learn Smartsheet and other digital tools and dashboards.

Nice to haves:

• Experience with the McDonald’s business model, including intimate knowledge of our markets, market priorities, and key leaders.
• Master’s in Business Administration, Engineering, or Computer Science
• QSR industry experience.

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.